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2011年ESL之就医和人际交往 05 Doctor-Patient Confidentiality

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05 Doctor-Patient Confidentiality

GLOSSARY

to consult – to speak with someone on a particular topic, requesting their expertadvice or guidance

* Please consult with a tax attorney before selling your stock.

medical ethics – ideas and standards about what types of behavior are morallyright or wrong when healthcare providers interact with patients

* In our medical ethics class, we’re discussing the morality of extending life if thepatient will be in a lot of pain.

patient – a person who receives medical care or treatment from a doctor

* Dr. Perez has so many patients that he can spend only about 10 minutes witheach one.

to spread to – to expand; to move over a larger area or to affect additionalpeople; to have a larger scope

* Elida went to school when she was sick, and now the virus has spread toalmost all her classmates.

to breach – to break a rule or expectation; to break a promise

* They had to leave their apartment because they breached their leaseagreement when they didn’t pay the rent on time.

doctor-patient confidentiality – the agreement or promise that doctors will nottell other people what their patients have said without their permission

* Remember that our conversations are covered by doctor-patient confidentiality,so I won’t repeat anything you tell me about your health or lifestyle.

a tricky one – a difficult problem or situation; something that is complex andcomplicated; something that does not have an obvious solution

* Have you figured out the answer to Problem #8? That’s a tricky one.

to divulge – to share a secret; to tell a secret to someone who shouldn’t knowabout it

* My grandmother told me that a woman should never divulge her real age.

sensitive information – confidential, personal, or private information that onedoes not want other people to know, such as bank account numbers andpasswords

* Companies are required to use secure storage for customers’ credit cardnumbers and other types of sensitive information.

to trust – to believe what another person is saying; to believe that anotherperson is reliable; to believe that another person wants to help

* Would you trust a 13-year-old to watch your children for a few hours?

to put aside – to temporarily not consider, follow, or comply with something; tostop considering something as a factor in one’s decision

* We aren’t ready to buy a house. Even putting aside the financial burden, it’stoo much responsibility for us!

Hippocratic Oath – a promise made by many new doctors, stating that they willobey certain principles and ethics related to medicine

* As part of the Hippocratic Oath, new doctors swear, “I will prevent diseasewhenever I can.”

to do no harm – to not do anything that hurts another person or anima

l* Hopefully this medicine will make you feel better, but even if it doesn’t, at least itwill do no harm.

to adhere to – to comply with or follow a rule or guidelines

* Adhering to all the tax laws would mean reporting all of your income – evencoins that you find on the sidewalk.

the spirit of – the idea behind something, even if it is not explicitly written down

* There probably aren’t any laws specifically against spitting on your neighbor’sgrass, but that act violates the spirit of our homeowners’ association.

to sit (someone) down – to have a serious conversation with another person,trying to get all of that person’s attention

* Did your parents ever sit you down and talk to you about the dangers of illegaldrugs?

to drop it – an informal phrase meaning to forget about something or no longerpursue something, usually because it is too difficult or uncomfortable; to changethe subject without first getting the answer or response one was hoping for

* One of the keys to a happy marriage is knowing when an argument isnecessary and when it would be better to drop it.

miraculous recovery – an unexplained improvement in one’s health so that oneis no longer sick, but doctors do not know why

* Molly said she was too sick to go to school this morning, but when I remindedher that today was Saturday, she suddenly had a miraculous recovery.

COMPREHENSION QUESTIONS

1. Why does Dr. Green want to tell the patient’s family about the medicalcondition?

a) Because they are at risk of becoming ill.

b) Because they can help the patient get better.

c) Because it is a fascinating medical discovery.

2. What does Dr. Hause mean when she says, “That’s a tricky one”?

a) The patient’s husband gets angry easily.

b) It’s difficult to know what to do.

c) The patient’s medical condition is very challenging.

______________

WHAT ELSE DOES IT MEAN?

to breach

The verb “to breach,” in this podcast, means to break a rule or expectation, or tobreak a promise: “Joyce worked as our accountant for years, so we were allshocked when she breached our trust and stole thousands of dollars from ourbusiness.” The phrase “to breach security” means for a hacker to find a way toavoid or trick the security measures that a company or person has used toprotect information: “Every time hackers discover a new way to breach security,we have to develop new technologies and practices to protect confidential data.”

Finally, the verb “to breach” means to put a hole in a wall or dam that protects aplace: “During the storm, a large tree trunk floated down the river very quicklyand breached the dam.”

to drop it

In this podcast, the phrase “to drop it” is an informal phrase meaning to forgetabout something or no longer pursue something, usually because it is too difficultor uncomfortable: “I know these reforms are really important to you, butsometimes it’s important to know when to drop it.” The phrase “to drop it” alsomeans to change the subject without first getting the answer or response onewas hoping for: “Just drop it, okay? I don’t want to talk about this anymore.” Thephrase “to drop by” means to visit someone casually: “I’ll try to drop by yourhouse after work tomorrow.” Finally, the phrase “to drop out” means to stopgoing to school before one has earned a degree: “Renee dropped out of highschool in ninth grade, and she has always regretted it.”

CULTURE NOTE

Doctors have access to a lot of “privileged information” (information shared withonly certain people in a private, professional context, and protected by law) whenthey speak with their patients about their health history, medical conditions, andlifestyle. Often the only reason why patients are willing to share that informationis because they believe their doctor will “honor” (comply with; follow) doctorpatientconfidentiality and not share their privileged information without thepatient’s “written” (in writing; not spoken) “consent” (agreement).

People also refer to “attorney-client privilege” which is the idea that conversationsbetween “attorneys” (lawyers) and their “clients” (customers; people who receivelegal services) are confidential and should not be shared with others. Attorneyclientprivilege is important, because people who have been “accused” (said tohave done something bad) of breaking the law need the “full” (complete)guidance and advice of an attorney, but the attorney cannot give “adequate”

(sufficient; enough) advice if he or she has only “partial” (some; incomplete)information.

“Priests” (religious leaders, especially in the Catholic Church) also receiveprivate, confidential information from their “parishioners” (people who go to acertain church). This is especially true in the “context” (environment; situation) of“confessions,” when people tell a priest about the “sins” (actions or thoughts thatare wrong, against God’s law) that they have “committed” (done; performed). Itisn’t clear whether confessions are privileged information. Many people arguethat they should be, but many courts have “ruled” (made a legal decision) againstit, arguing that priests have to share information they have received fromconfessions when asked to do so.

______________

Comprehension Questions Correct Answers: 1 – a; 2 – b

COMPLETE TRANSCRIPT

Welcome to English as a Second Language Podcast number 662: Doctor-PatientConfidentiality.

This is English as a Second Language Podcast episode 662. I’m your host, Dr.

Jeff McQuillan, coming to you from the Center for Educational Development inbeautiful Los Angeles, California.

Our website is eslpod.com. Go there today to download a Learning Guide forthis episode that will help you improve your English faster than anything – and, ifyou’re bald, help you grow hair. It worked for me!

On this episode, we’re going to have a conversation between two doctors whoare talking about “confidentiality,” keeping things private or secret between adoctor and his or her patient. Let’s get started[start of dialogue]

Dr. Green: Can I consult you on a case of medical ethics?

Dr. Hause: Sure, I’m not a lawyer, but I can give you my opinion as anotherdoctor.

Dr. Green: That’s what I’m looking for, your honest opinion. I have a patient whohas a medical condition that can be spread to her family, but she doesn’t want totell them about it. I don’t want to breach doctor-patient confidentiality, but I thinkthat at least her husband should know.

Dr. Hause: That’s a tricky one. We both know that the only way we can get ourpatients to divulge any sensitive information is if they trust us. We can’t easilyput aside that confidentiality.

Dr. Green: I know, but if she doesn’t tell her family, then they are in danger ofdeveloping serious medical problems themselves. I took the Hippocratic Oath todo no harm. How can I keep her secret and adhere to the spirit of that oath?

Dr. Hause: I see what you mean. If I were you, I’d sit my patient down and tellher what you think her responsibilities are to her family. Maybe you can convinceher to tell them.

Dr. Green: I’ve tried talking to her already, and she didn’t want to listen. I’ll tryagain. But what if she doesn’t agree?

Dr. Hause: Then you can either drop it, tell her family, or…Dr. Green: Or what?

Dr. Hause: Hope your patient has a miraculous recovery.

[end of dialogue]

We begin with Dr. Green asking Dr. Hause a question; he says, “Can I consultyou on a case of medical ethics?” “To consult” means to talk to someone, oftena person who is an expert or who may know more than you do, and ask them fortheir advice – ask them what they would do in this situation. A person who getspaid to give their opinions and advice, or to do some work for a company, iscalled a “consultant,” with an “ant” at the end of the word. Dr. Green wants toconsult Dr. Hause on a case, or a situation, an example of medical ethics.

“Ethics” (ethics) are the ideas and standards about what type of behavior is rightor wrong; we might say ethically or morally right or wrong. “Medical ethics” refersto the decisions that doctors may make regarding their patients, whether they areright or wrong. The “patient” is, you probably know, the person who is getting orreceiving medical treatment – medical care. It’s the person it’s the person who’ssick.

Dr. Hause says, “Sure (you can consult me), I’m not a lawyer,” an attorney,someone who knows a lot about the law, and who charges you a lot of money toget that information, “but,” she says, “I can give you my opinion as anotherdoctor. Dr. Green says, “That’s what I’m looking for (that’s what I want), yourhonest opinion. I have a patient who has a medical condition that can be spreadto her family.” We explain “patient” is the person who is sick. “To spread to(something or somewhere)” means to expand or to affect a larger group ofpeople or to have a greater impact. Normally, we talk about diseases that spreadfrom one person to another, diseases that are “contagious,” that is, you can getthe disease from someone else. The disease that Dr. Green’s patient has can bespread to her family, but this patient doesn’t want to tell her family about it. Dr.

Green says, “I don’t want to breach doctor-patient confidentiality, but I think thatat least her husband should know. “To breach” (breach) here means to break apromise, not to do what you promised to you, to break a rule. In this case, thedoctor would be breaching doctor-patient confidentiality. “Confidentiality” is theagreement or the promise that a doctor gives his or her patient that they will nottell anyone else about their medical condition, at least no one who is not also working with the doctor as a medical expert. In the United States, confidentialityis recognized in law; that is, a doctor has a confidential relationship with his orher patient and cannot be forced to tell the police, for example, about informationthat is private with that patient. A lawyer has similar confidentiality with his or herclients, the people who pay them to do legal work for them. Dr. Green is worriedthis woman has a disease that she is going to spread to her family, but hedoesn’t want to break his promise to breach that confidentiality. “To breach,” Ishould mention, has some other meanings; take a look at our Learning Guide forsome additional explanations.

Dr. Hause says, “That’s a tricky one.” A “tricky (tricky) one” is a difficult problemor a difficult situation, something that is very complicated. Someone may say,“Well, it’s kind of tricky,” they mean it’s complicated, it’s complex, it’s difficult,there is no obvious solution. That’s how Dr. Hause describes Dr. Green’sproblem. She says, “We both know that the only way we can get our patients todivulge any sensitive information is if they trust us.” “Divulge” (divulge) means totell someone a secret, to share a secret, often one that you are not supposed toshare or tell someone else. “Sensitive information” is personal or privateinformation: things about your health, your family, and so forth. “To trust” meansto rely on, to count on, to be able to say yes, this is someone I have confidencein; they won’t hurt me; they won’t break their promise; I trust them; I believethem. Dr. Hause says that the only way a doctor can get his or her patients todivulge – to tell any sensitive information to them is if the patients trust thedoctors. She says, “We can’t easily put aside that confidentiality.” “To put aside(aside) (something),” or “to put (something) aside,” is a two-word phrasal verbmeaning to not consider or not follow some rule or some regulation; to stopconsidering something as a factor is also another way of using this verb. “I’mgoing to put aside all of the arguments I have had with my neighbor in order tohelp him with his car.” I’m going to help him fix his car. Unfortunately, I don’tknow anything about repairing cars, but well, I’ll do my best! I’m going to putaside our problems, our arguments. I’m going to say okay, they don’t exist fornow – temporarily.

Dr. Hause thinks that you cannot put aside doctor-patient confidentiality justbecause you have a difficult situation. Dr. Green says, “I know, but if she (hispatient) doesn’t tell her family, they are in danger of developing serious medicalproblems themselves,” they could get sick. He says, “I took the Hippocratic Oathto do no harm.” “The Hippocratic Oath,” named for the famous Greek doctorHippocrates, is a promise made – or at least used be made by doctors when theybegin their medical career, when they begin working as doctors, saying that theywill obey, they will follow certain ethical rules and regulations. That isn’t trueanymore, at least in the United States, or at least doctors no longer say the original Hippocratic Oath. If they say it, it’s been changed. The oath – any oathis a promise, an official promise. So, Dr. Green says he took the HippocraticOath to do no harm. That’s a phrase that’s in the original oath. “To do no harm”

means don’t do anything that will hurt another person or another situation. Thefirst thing a doctor should do is not make the patient sicker, not make thingsworse; that’s the idea of doing no harm, or injury. Dr. Green says, “How can Ikeep her secret and adhere to the spirit of that oath?” “To adhere (adhere) to(something)” means to follow the rule, to follow some regulation, to do what itsays. “The spirit of (something)” is the idea behind something, the generalphilosophy behind a certain rule. So, it is sort of more than the rule; it is theintention or idea of this rule.

Dr. Hause says, “I see what you mean (I understand what you’re saying). If Iwere you, I’d sit my patient down and tell her what you think her responsibilitiesare to her family.” “To sit someone down” means to have a serious conversationwith someone about something that requires their complete attention, somethingthat is very serious and important.

Dr. Green says I’ve tried sitting my patient down, “I’ve tried talking to her already,and she didn’t want to listen. I’ll try again. But what if she doesn’t agree?” Whatif she does not change her mind? Dr. Hause says, “Then you can either drop it,tell her family, or…” Dr. Green says, “Or what?” Dr. Hause says, “Hope yourpatient has a miraculous recovery.” “To drop it” means to forget aboutsomething, usually because it’s too difficult or too uncomfortable. It’s an informalphrase, “to drop it,” often used in the command form. If your wife is arguing withyou she may say eventually, “Oh, let’s just drop it,” or “Drop it, okay?” meaningstop talking about it, stop thinking about it. You’re trying to change the subject;you’re trying to move on to something new. In this case, Dr. Hause tells Dr.

Green that he can either drop it, meaning forget about this problem, tell thepatient’s family, or hope the patient has a miraculous recovery. A “recovery” iswhen a person – a sick person gets better; they start to feel more healthy, that’sa recovery. “Recovery” has a number of different meanings, none of which areexplained in the Learning Guide. However, the word “drop” has meanings thatare explained in the Learning Guide. “Miraculous” is something that is outsidethe ordinary, something that has no scientific explanation. Something that is“miraculous” is something that seems to be unnatural in some ways; it’ssomething that doesn’t follow the usual laws, we might say, of nature, of the waythe world is supposed to work – the physical world.

Now let’s listen to the dialogue, this time at a normal speed.

[start of dialogue]

Dr. Green: Can I consult you on a case of medical ethics?

Dr. Hause: Sure, I’m not a lawyer, but I can give you my opinion as anotherdoctor.

Dr. Green: That’s what I’m looking for, your honest opinion. I have a patient whohas a medical condition that can be spread to her family, but she doesn’t want totell them about it. I don’t want to breach doctor-patient confidentiality, but I thinkthat at least her husband should know.

Dr. Hause: That’s a tricky one. We both know that the only way we can get ourpatients to divulge any sensitive information is if they trust us. We can’t easilyput aside that confidentiality.

Dr. Green: I know, but if she doesn’t tell her family, then they are in danger ofdeveloping serious medical problems themselves. I took the Hippocratic Oath todo no harm. How can I keep her secret and adhere to the spirit of that oath?

Dr. Hause: I see what you mean. If I were you, I’d sit my patient down and tellher what you think her responsibilities are to her family. Maybe you can convinceher to tell them.

Dr. Green: I’ve tried talking to her already, and she didn’t want to listen. I’ll tryagain. But what if she doesn’t agree?

Dr. Hause: Then you can either drop it, tell her family, or…Dr. Green: Or what?

Dr. Hause: Hope your patient has a miraculous recovery.

[end of dialogue]

When our scriptwriter tells us that she is going to write a great script for us, wetrust her. Why? Because it’s the one, the only, Dr. Lucy Tse.

From Los Angeles, California, I’m Jeff McQuillan. Thank you for listening. Comeback and listen to us again on ESL Podcast.

English as a Second Language Podcast is written and produced by Dr. Lucy Tse,hosted by Dr. Jeff McQuillan, copyright 2011 by the Center for EducationalDevelopment.

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