酒店英语口语就该这么说 第65期:处理投诉

 处理投诉非常抱歉，先生。

A：But it's unfair to the occupants! 但那对现在的住客很不公平呀！

B：I'm terribly sorry, sir. We'll take this into consideration. May I call the room attendant¹ up now to have your room tidied?非常抱歉，先生。我们会考虑这点的。我立刻派厢务员整理您的房间好吗？

同类问句：

I'm awfully² sorry for that, sir. I'll see to it right away.先生，我对此非常抱歉，我会马上处理此事。

I'm sorry to have caused you so much trouble, but I'll manage to solve the problem before long.我很抱歉给您带来了如此多的不便，但我会想办法尽快解决问题的。

I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.我对此非常抱歉。我会告诉经理的，他会马上处理此事。

Well, I understand how you feel and we'll try to do our best to help you.我理解您的心情。我们会尽我们最大的努力帮助您的。

Please wait a moment. I'll arrange it for you. 请您等一会儿，我会帮您安排的。

1 attendant   

n.随从，跟班，出席者，服务员；adj.伴随的，出席的，注意的，在场的

参考例句：

• She was interrupted by the entrance of an attendant.服务员进来，打断了她的话。
• We met the officer attendant on the general.我们见到了随从将军的副官。

2 awfully   

adv.可怕地，非常地，极端地

参考例句：

• Agriculture was awfully neglected in the past.过去农业遭到严重忽视。
• I've been feeling awfully bad about it.对这我一直感到很难受。