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旅游口语脱口说 预订要求
Demands of the reservation 预订要求 1.Which kind of room would they prefer? 1.他们比较喜欢什么样的房间? 2.I'd like a room with a very large bed. 2.我想要一间有大床的房间。 3.I'd like a room with a view. 3.我想要个视野较
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旅游口语脱口说 预订答复
1.I'm afraid we have no double rooms available, but we can offer you a twin room. 1.我们恐怕没有双人床的房间了，但是可以给您提供两张单人床的房间。 2.Is it possihle for you to change a reservation date? 2.您可不可以改
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旅游口语脱口说 接待来宾
Welcome to our hotel. 欢迎光临我们宾馆。 Do you have a reservation with us? 您有预订吗? When did you make the reservation? 请问您什么时候订的房? I'm sorry, but I haven't got any record of that. 对不起，我们这里没有您预
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旅游口语脱口说 顾客登记
Registering 顾客登记 Will you register now? 现在能登记吗？ Would you register individually, please? 请你们分开登记,好吗? Show me your ID card, please. 请给我您的身份证。 Will you complete the registration form,please. 请填
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旅游口语脱口说 入住房间
Living in the hotel 入住房间 Here's your room card. 这是您的房卡。 Here's your room key. 这是您的房间钥匙。 Your room number is 310, on the 3rd floor. 您的房间是310，在三层。 I'llhave someone bring your luggage up. 我叫人
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旅游口语脱口说 安置行李
Arranging the luggage 安置行李 Is this all your luggage? 这就是您全部的行李吗? May I help you with your luggage? 让我来帮您提行李好吗? Just a minute, please. I'll bring a luggage cart. 请稍候，我去推一辆行李车来。
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旅游口语脱口说 寄存行李
Your bags will be at the Bell Captain's Desk. 您的包存放在行李部。 Could you come down to the Bell Captain's Desk with your claim tag to pick up your bags? 请您拿着行李牌到行李部领取您的包好吗? I'm afraid we cannot accept
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旅游口语脱口说 宾馆提醒
Reminding 宾馆提醒 Anything valuable box should be taken with you. 贵重物品请随身携带。 The key to the safe box should be submitted before you leave. 在您启程之前，请交还保险柜的钥匙。 Is there any other thing against t
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旅游口语脱口说 清理客房
I'm sorry to disturb you, but may I clean the room now? 抱歉打扰您，我现在可以清理房间吗? Shall I come back later? 要我等会儿再来吗? What time would be better for you? 您什么时间方便呢? May I vacuum the room now? 我可以
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旅游口语脱口说 洗衣服务
Laundry service 洗衣服务 Can you send someone to Room 309 to pick up my laundry? 你能不能派人来309房取我送洗的衣物呢? I'd like to know how long your laundry service usually takes. 我想知道你们洗衣服务一般要多久时间。
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旅游口语脱口说 房内就餐
Dining in the Room 房内就餐 There is an extra service charge of 15% for room service. 客房送餐服务要加收15%的服务费。 Can we have breakfast served in our room? 早饭可以送到房间里来吗? If you want to have your breakfast in
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旅游口语脱口说 叫醒服务
Morning calls 叫醒服务 I wonder if your hotel has the morning call service. 不知道你们饭店是否有叫醒服务。 I would like to request an early morning call. 我想让你们明天一大早叫醒我。 At what time would you like us to
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旅游口语脱口说 抱怨设施
Complaints about the facilities 报怨设施 The air-conditioning doesn't work. 房间的空调坏了。 The equipment is too old. 设备太旧了。 The wallpaper is coming off. 墙纸脱落了。 The toilet doesn't flush. 马捅无法冲水。 Ther
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旅游口语脱口说 抱怨环境
The light in this room is too dim. 这房间里的灯光太暗了。 The room is too cold for me. 这房间太冷了。 You might at least have swept the floor. 你们至少可以拖一下地板的。 We're fool enough to live in that house. 我们真不
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旅游口语脱口说 处理投诉
Dealing with complaints 处理投诉 I'm awfully sorry. 非常对不起。 I do apologize. 我向您道歉。 I'll make a note of that. 我会把这件事记下来的。 Everything will be taken care of。 一切都会安排妥当的。 l'm awfully s
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