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BEP 69 INT Telephoning: Leaving a Message

时间:2011-03-21 03:41来源:互联网 提供网友:lg1487   字体: [ ]
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People are busy. When you telephone people, they often aren’t there to take your call, so you need to leave a message. And almost everyone has to answer the telephone and take a message sometimes. Doing so professionally leaves a good impression on your customers, colleagues and boss.

Today we will hear a bad example and a good example of taking and leaving a telephone message.

Justin Thomas is with Trivesco, a major shipyard, or maker1 of ships. He is calling Sylvie Peterson at Daneline, a shipping2 company. Sylvie is a sales and purchase (S&P) broker3. A broker is a middleman or negotiator. Sylvie specializes in negotiating the purchase of “newbuildings” or newly built ships. Amy, the receptionist, answers the phone.

Listening Questions:
Bad Example
1) Does Amy answer the phone professionally?
2) Is Justin prepared?

Good Example
1) How does Amy answer the phone?
2) What is Mark calling about?
3) How does Amy make sure that she has got Mark’s correct phone number?


点击收听单词发音收听单词发音  

1 maker DALxN     
n.制造者,制造商
参考例句:
  • He is a trouble maker,You must be distant with him.他是个捣蛋鬼,你不要跟他在一起。
  • A cabinet maker must be a master craftsman.家具木工必须是技艺高超的手艺人。
2 shipping WESyg     
n.船运(发货,运输,乘船)
参考例句:
  • We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
  • There's a shipping charge of £5 added to the price.价格之外另加五英镑运输费。
3 broker ESjyi     
n.中间人,经纪人;v.作为中间人来安排
参考例句:
  • He baited the broker by promises of higher commissions.他答应给更高的佣金来引诱那位经纪人。
  • I'm a real estate broker.我是不动产经纪人。
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