06考研英语冲刺12大主题经典范文 11

（单词翻译:单击）

　　Writing(2)
　　小作文
　　范文11：A Memo(备忘录)

　　To: the secretary
　　From: the manager
　　Xiao Zhang,
　　We have decided¹ to refund² the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund. 
　　Since the quality of our product and service is vital to the well-being³ of our company, any complaint from our customers must be heeded⁴ immediately. You did a fine job by telling me duly. Thank you.
　　Manager Li