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BEP75 Performance Appraisals: Giving Feedback (Part 1)

时间：2011-04-09 05:23:15

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（单词翻译）

Performance appraisals2 – sometimes called job performance evaluations3 or reviews – are a powerful way to develop staff’s potential. These skills are important not just for HR (Human Resources) professionals, but for any manager or supervisor4 who has responsibilities over other staff.

For appraisals to succeed, however, it’s important that they are conducted in a structured way. In addition, it’s important that skill and diplomacy5 are used to handle the two main tasks of the appraisal1 – giving effective feedback and setting goals.

So this is the first in a two-part Business English Podcast lesson that focuses on structure, skill and diplomacy in performance appraisals. In this podcast, we will deal with giving feedback. In the second, we will handle setting goals.

This episode focuses on giving effective feedback that creates a positive environment and builds trust. These feedback skills are useful not only in performance appraisals, but also in any situation that requires making critical comments to someone about their work.

Wendy is a new hire at ConStar’s videoconference call center. She has been working there for about 10 months, including training, so now it’s time for her first six-month performance review. Derrick, the manager of the operations department, will be giving Wendy her appraisal.

As a “videoconference coordinator” for ConStar, Wendy’s job requires using special equipment to set up and connect videoconferences for Fortune 500 clients. ConStar’s customers hold regular remote meetings among multiple locations all around the world. Wendy’s job is to make the connections between locations and to solve customer’s problems when they call into the help desk.

What kind of feedback will Derrick give Wendy? She is really smart, but she tends to get hot under the collar when she works under pressure. That means, she gets upset when she feels job stress. Sometimes she loses her temper, and her colleagues have complained about it.

Listening Questions:
1) How many meetings is Wendy handling per day at the moment?
2) What’s the main issue that Derrick wants to give Wendy feedback on?
3) What advice does Derrick give Wendy to help her correct the problem?


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1 appraisal hvFzt     
n.对…作出的评价；评价，鉴定，评估
参考例句：
  • What's your appraisal of the situation?你对局势是如何评估的？
  • We need to make a proper appraisal of his work.对于他的工作我们需要做出适当的评价。
2 appraisals 82b0aba4d96c75b71c09801177d6be82     
估计，估量，评价( appraisal的名词复数 )
参考例句：
  • He had read many detailed critical appraisals of her work. 他读了许多详细评论她的作品的文章。
  • The English themselves are somewhat insular in their literary appraisals. 英国人评价自己的文学，也不免有偏狭处。
3 evaluations a116c012e4b127eb506b6098697095ab     
估价( evaluation的名词复数 )； 赋值； 估计价值； [医学]诊断
参考例句：
  • In fact, our moral evaluations are merely expressions of our desires. 事实上，我们的道德评价只是我们欲望的表达形式。 来自哲学部分
  • Properly speaking, however, these evaluations and insights are not within the concept of official notice. 但准确地讲，这些评估和深远见识并未包括在官方通知概念里。
4 supervisor RrZwv     
n.监督人，管理人，检查员，督学，主管，导师
参考例句：
  • Between you and me I think that new supervisor is a twit.我们私下说，我认为新来的主管人是一个傻瓜。
  • He said I was too flighty to be a good supervisor.他说我太轻浮不能成为一名好的管理员。
5 diplomacy gu9xk     
n.外交；外交手腕，交际手腕
参考例句：
  • The talks have now gone into a stage of quiet diplomacy.会谈现在已经进入了“温和外交”阶段。
  • This was done through the skill in diplomacy. 这是通过外交手腕才做到的。

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