A：Ah, yesvthejroom is too cold for me. I feel rather cold when I sleep. Can you turn off the air conditioner.

哦，还有，房间有点冷。我睡觉时感觉很冷。你能关上空调吗？

B：(Checks) The air conditioner is already off, madam.

(检查)空调已经关上了，女士。

同类问句：

Maybe I'm getting a cold.

也许我要感冒了。

Would you like an extra blanket?

你要再加个毛毯吗？

OK. And would you please get me some hot water, too? I think I need to take some medicine好的。你能再给我送点热水吗？我想我需要吃点药。

Certainly, madam. I'll be right back...Here is a blanket, and hot water for you. Anything else?

当然可以，女士。我一会儿就来……这是毛毯，这是热水，还有事吗？

弄错账单这个账单不对。

A：Yes, I'd like to complain. This bill is wrong. I've been overcharged. lt says I sent two faxes from your business centre, but I’ve never even been to the business centre. I don't even know where it is!

是的，我这个账单不对。多收我钱了。账单上说我在商务中心发了两份传真，可是我根本没去过那儿，我甚至不知道它在什么地方。

B：I see. Mr. Hendrickson. So you've been charged for faxes you didn't send?

明白了，亨德里克森先生，您是说您没有发过传真，我们却向您收钱了？

同类问句：

Well, sir, I'm terribly sonry, but it appears we've made a mistake. The business centre confused you with a Mr. H-e-n-d-e-r-s-o-n who is staying in the hotel at the moment. I must apologize for the inconvenience, Mr. Hendrickson.

噢，先生，非常抱歉，看来是我们搞错了。商务中心把您和一个叫亨德森的先生混淆了，那位先生也住在我们酒店。很抱歉给您带来了不便，亨德里克森先生。

That's all right. Everyone makes mistakes, I suppose. Now, can I settle my bill please? I've got a plane to catch.

没有关系，我想每个人都会犯错。现在我可以结账了吗？我要赶飞机。