A: I have a problem.

B: What's the problem?

A: My mattress was supposed to be delivered today.

B: Is there a problem?

A: The delivery people showed up four hours late.

B: I apologize for their tardiness.

A: I was late for work because of them.

B:Again, I do apologize for the inconvenience.

A: I want my money back for the delivery.

B:Seeing as they were late, that won't be a problem.

A: It shouldn't be a problem.

B: I'm going to refund your money right now.