新奇事件簿 网上商城虚假评论泛滥（在线收听）

A consumer watchdog in the UK has reported that many Internet sites are full of fake reviews. The UK's Competition and Market Authority (CMA) believes there are millions of reviews on sites for hotels, restaurants, theatres and online stores that have been paid for to trick shoppers. It said at least 25 million people in Britain read reviews on websites such as Amazon and TripAdvisor before booking holidays or doing online shopping. The CMA found there was a growth in the industry that writes fake reviews for companies and businesses. Many companies wrote fake reviews about themselves as a marketing tool. Others offered money, free samples or upgrades in exchange for five-star reviews.

英国消费者监督机构报告称许多网站充斥着许多虚假评论。英国竞争与市场管理局认为餐馆、旅店、剧院以及网上商城的上百万条评论都是花钱来欺骗消费者的。据称英国有至少2500万人会在预订假期旅行或是网上购物之前在猫途鹰或是亚马逊等网站查看评论。竞争与市场管理局发现为公司或商铺撰写虚假评论的行为有上升的趋势。许多企业自己书写虚假评论，作为市场营销的工具。其他企业用提供现金，免费样品或是升级来换取五星评价。

Online reviews are very important to businesses. Industry analysts estimate that in Britain alone, $36 billion a year of consumer spending could be influenced by online reviews. A CMA spokeswoman said: "Millions of people look at online reviews and endorsements before making decisions such as where to stay on holiday or which plumber to use." She added: "We have found that consumers who use online reviews and endorsements find them valuable, but we have also heard about some practices that may be unlawful." Some of the more illegal activity includes rival companies posting negative remarks about each other's goods and services. Bosses could face going to prison for doing this.

网上评论对商业来说至关重要。产业分析师估计仅在英国，每年就有360亿美金的消费者受到了网上评论的影响。竞争与市场管理局发言人称：“数百万人会在作出决定之前查看网上评论或是称赞，例如度假去哪，或是用哪个水管工。”她补充道：“我们发现使用网上评论和称赞的顾客认为它们是有价值的，但是我们还听说了许多违法行为。”许多不合法行为包括竞争公司给予对手商品或服务差评。老板也可能会因此而遭到牢狱之灾。