A: I need to exchange this DVD player, please.
B: That won't be a problem if you have your receipt.
A: Here you go.
B: Now, if you'll just tell me the problem, please.
A: It won't play my DVDs.
B: This is a good product. I wonder what went wrong.
A: I don't know. I trust this brand. This was a fluke, I think.
B: You're right, this is a good brand. This new one should work just fine.
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