买家好评率低于98%被禁止下单? 淘宝客服对此否认

 　　Some online stores on the shopping site Taobao have banned buyers who give favorable ratings for less than 98 percent of their purchases, in an attempt to curb¹ "unfavorable ratings with malicious² intent," Beijing Youth Daily reported.

　　《北京青年报》报道，为了控制“恶意差评”，购物网站淘宝上的一些网店已经禁止好评率低于98%的买家购物。

　　Recently, some buyers have complained that they were unable to buy goods at certain Taobao stores because their "favorable" ratings did not meet seller requirements.

　　近期，部分买家抱怨，他们在某些淘宝店无法购物，因为他们的“好评率”没有达到卖家的要求。

　　A woman surnamed Li said a Taobao store declined her order for shampoo and asked her to apply for a refund³, saying her previous ratings on Taobao failed to meet the company's requirement of 100 percent favorable.

　　一名姓厉的女子表示，一家淘宝店拒绝了她的洗发露订单，并要求她申请退款。店家对此解释道，她之前在淘宝上的评价没有满足该公司100%的好评要求。

　　Another woman, named Tong, said she was unable to purchase a dress due to a similar problem.

　　另外一名姓佟的女子表示，由于相同的问题，她没法购买衣服。

　　买家好评率低于98%被禁止下单? 淘宝客服对此否认

　　Taobao's customer service center denied ever making such a requirement.

　　淘宝客服中心否认了曾经有过类似的要求。

　　A service clerk advised the buyers to communicate with the sellers to reach a solution, since "buying and selling are supposed to be based on free will."

　　一名服务人员建议买家与卖家应进行沟通，以达成一个解决方法，因为“买卖应该是基于自愿的。”

　　Qiu Baochang, a Beijing-based lawyer, said the sellers were violating consumer rights. So long as the ratings are true and objective, consumers have the right to make their own judgements, he said.

　　北京一名名叫邱宝昌的律师称，卖家这样就侵犯了消费者权利。他表示，只要评价是真实和客观的，消费者就有权做出他们自己的判断。

　　If it evolves into an unspoken rule, it could harm fair trade and the overall growth of the online shopping industry, he warned.

　　他对此警告称，如果发展成为一个潜规则，这会有损公平交易和网购行业的整体发展。

1 curb   

n.场外证券市场，场外交易；vt.制止，抑制

参考例句：

• I could not curb my anger.我按捺不住我的愤怒。
• You must curb your daughter when you are in church.你在教堂时必须管住你的女儿。

2 malicious   

adj.有恶意的，心怀恶意的

参考例句：

• You ought to kick back at such malicious slander. 你应当反击这种恶毒的污蔑。
• Their talk was slightly malicious.他们的谈话有点儿心怀不轨。

3 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。