初级公司英语会话Lession11:客户调查问卷

初级公司英语会话Lession11:客户调查问卷

Listen to the dialogue between customer service agent (A) and customer (C)

A: First of all, thank you for filling in our questionnaire¹.
C: that’s ok. How can I help you?
A: Well you made a few interesting comments that I’d like to ask you about, if that’s all right.
C: Sure, go ahead.
A: You said that the customer service you received was “ shoddy”, what went wrong exactly?
C: Well the guy who served me didn’t really seem to know what he was doing.
A: Do you mean he was rude?
C: NO, not rude; he just didn’t know where to find things in the store or how to operate the till, things like that.
A: I see. But you were happy with what you bought.
C: Yes. I bought some trainers; they’re absolutely fine.
A:  Good. And you thought they were reasonably priced?
C: Yes. They weren’t cheap, but they’re nice trainer so I didn’t mind paying a bit extra.
A: You also mentioned that worst thing about shopping at HaiSports was disabled access.
C: That’s right. I’m a wheelchair² user³, you see, and there were no ramps⁴ t the entrance to the store-only steps.
A: We’re really sorry about that.
C: Well I can’t say that you are the only culprits.
A: The good news is that we’re having ramps fitted at the store this week.
C: Oh, right. Well it’s nice to be listened to for a change, I must say!
A: We’ll also be sending you a HaiSports voucher⁵ to say thank you for helping⁶ us with our customer survey.

 

1 questionnaire   

n.问卷，调查表

参考例句：

• Headteachers will be asked to fill in a questionnaire.校长们将被要求完成一份问卷调查。
• It took me quite a while to fill out the questionnaire.填写那份问卷花了我好长一段时间。

2 wheelchair   

n.(病人等用的)轮椅

参考例句：

• He used a wheelchair for the rest of his life.他的后半生依靠轮椅生活。
• He collapsed the wheelchair and put it on the boat.他将轮椅折叠起来放在船上。

3 user   

n.用户，使用者

参考例句：

• The company is the biggest user of oil.该公司是最大的石油用户。
• The umbrella keeps the rains off the user.雨伞使撑伞人免受雨淋。

4 ramps   

resources allocation and multiproject scheduling 资源分配和多项目的行程安排

参考例句：

• Ramps should be provided for wheelchair users. 应该给轮椅使用者提供坡道。
• He has the upper floor and ramps are fitted everywhere for his convenience. 他住在上面一层，为了他的方便着想，到处设有坡道。

5 voucher   

n.收据；传票；凭单，凭证

参考例句：

• The government should run a voucher system.政府应该施行凭证制度。
• Whenever cash is paid out,a voucher or receipt should be obtained.无论何时只要支付现金，就必须要有一张凭据或者收据。

6 helping   

n.食物的一份&adj.帮助人的，辅助的

参考例句：

• The poor children regularly pony up for a second helping of my hamburger. 那些可怜的孩子们总是要求我把我的汉堡包再给他们一份。
• By doing this, they may at times be helping to restore competition. 这样一来, 他在某些时候,有助于竞争的加强。