最In导购口语 第199期:退换服务(3)

　　Conversation 3
A: Good morning, sir. Can I help you?
A：早上好，先生，我能帮什么忙吗？
B: Good morning. I bought this camera here a few months ago. It has ruined two tolls¹ of film already.
B：早上好，好几个月前我买的这个照相机，已经毁坏了我两个胶卷。
A: I'm so sorry to hear that.
A：很遗憾听到这个。
B: I hope you will be able to fix it or refund² my money.
B：希望给我修理一下或退钱。
A: Have you brought the sales slip?
A：您带着收货单了吗？
B: Yes, here it is.
B：带来了， 给。
A: Sorry, sir. Your warranty³ was good for six months. It expired two weeks ago.
A：对不起，您的保修单是半年的，已经过期两个星期了。
B: Two weeks ago? What difference does two weeks make? I'm sure it was defective⁴ when I bought it.
B：两个星期，这有什么关系？我敢肯定买的时候就有问题了。
A: Eh... That could be possible. But no one can tell.
A：嗯……那倒可能，但是谁能证明呢。
B: What shall I do?
B：那我该怎么办呢？
A: Well, you can leave it here for repairing, but there will be a charge.
A：嗯，您可以把它放在这儿修理一下，但要收费。
B: A Charge? How could that be?
B：收费？那怎么可能呢？
A: You know that your warranty has run out. There is nothing I can do.
A：您知道您的保修期已经过了，我也没办法。
B: Can you make an exception in my case this time?
B：您能把这件事作为特例处理吗？
A: I'm terribly sorry, sir. We can't set a precedent⁵. I hope you can understand.
A：先生，实在对不起。我们不能开这个先例，希望您能理解。

1 tolls   

（缓慢而有规律的）钟声( toll的名词复数 )； 通行费； 损耗； （战争、灾难等造成的）毁坏

参考例句：

• A man collected tolls at the gateway. 一个人在大门口收通行费。
• The long-distance call tolls amount to quite a sum. 长途电话费数目相当可观。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

3 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

4 defective   

adj.有毛病的，有问题的，有瑕疵的

参考例句：

• The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。
• If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷， 顾客有权索赔。

5 precedent   

n.先例，前例；惯例；adj.在前的，在先的

参考例句：

• Is there a precedent for what you want me to do?你要我做的事有前例可援吗？
• This is a wonderful achievement without precedent in Chinese history.这是中国历史上亘古未有的奇绩。