最In导购口语 第212期:致歉之意
导购口语: I am sorry ,sir. There must be some misunderstanding. 我很抱歉，先生。这里面可能有误会。 We do apologize for the inconvenience. 我们为给您带来的不便深表歉意。 I am awfully sorry for my carelessness. 对于我
最In导购口语 第213期:反映情况
导购口语: Just a moment,sir. I will get the manager. 先生，请等一下，我去把经理叫来。 Would you please tell us your address,so that our manager can contact you? 请您留下地址，以便我们经理与您联系好吗？ Please w
最In导购口语 第214期:保证解决
导购口语: Please relax. I will take care of it according to your request. 请放心，我将按照您的要求去办。 I assure you it will not happen again. 我保证此类事情不会再发生了。 We should be able to get this problem ironed
最In导购口语 第215期:处理投诉
Conversation 1 A: Can I help you? A：您有事吗？ B: Yes, we bought twenty electric heaters in your store three days ago. But now two of them are out of work. B：是的。我们三天前在贵店购买了20台电暖器，但现在有两台坏了。
