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- Jackie Danuls you’re the sales and marketing1 manager here at South Hampton airport. What’s it like working at an airport?
- I’ve been at South Hampton for 3 years now, and I find it’s a very exciting environment to work in. We’re also quite a small team of people here. So there’s very much a good team spirit. Everybody helps each other out.
- How do the passengers react when a flight has to be delayed?
- The frequent flyers are normally2 pretty good. They are sympathetic3. They understand the reasons. Having said that if it happens a bit too often they’re also fed up.
- What are the most common causes of a delay?
- Main ones we see here will be the weather, the channel islands can have quite a lot of foggy days. There can also be air traffic control delays. Certainly when it comes to peak summer, the sky is very busy because everybody is going on holiday.
- So, What’s the most important thing about working at an airport? What’s your main consideration?
- It’s got to be customer service. If it won’t for the passengers, we wouldn’t have a job. So our main role is to make people’s transfer4 through the airport and their flight as pleasant as possible.
- I’ve left the air terminal5 now. As you’ll hear and I’m standing6 next to the run way where an Air UK flight is going through it’s pre-fly checks before it takes off. And that’s where we’ll finish our visit to South Hampton airport.
1 marketing | |
n.行销,在市场的买卖,买东西 | |
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2 normally | |
adv.正常地,通常地 | |
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3 sympathetic | |
adj.有同情心的;表示好感或赞同的 | |
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4 transfer | |
n. 迁移, 移动, 换车; v. 转移, 调转, 调任 | |
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5 terminal | |
n.终端机,终点,末端;adj.终点的,按期的,致死的 | |
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6 standing | |
n.持续,地位;adj.永久的,不动的,直立的,不流动的 | |
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