林超伦实战口译练习笔记 第80期:罗克维尔第一接触点

 　　Third, Rockwell First Point Contact. It is a global provider of complete customer contact solutions that support multiple channels, including voice, e-mail, web, wireless¹ and VoIP, through a unique open interaction infrastructure². The first to develop technology to help automate³ customer call centers, Rockwell FirstPoint Contact has a 30 year global reputation for reliability⁴, dependability, on-time, on-budget delivery and superior customer service.

　　第三，罗克维尔第一接触点。这是一个全套顾客接触解决方案的全球供应商，这些方案支持多种渠道，包括声音、电子邮件、网站、无线和和VoIP。采用的是一种独特的开放式互动基础结构。第一个开发技术使顾客服务电话中心自动化的就是“罗克维尔第一接触点”。他们30年来，由于可靠、可仰赖、及时并且依照预算的送达，还有超凡的顾客服务而誉满全球。

1 wireless   

adj.无线的；n.无线电

参考例句：

• There are a lot of wireless links in a radio.收音机里有许多无线电线路。
• Wireless messages tell us that the ship was sinking.无线电报告知我们那艘船正在下沉。

2 infrastructure   

n.下部构造，下部组织，基础结构，基础设施

参考例句：

• We should step up the development of infrastructure for research.加强科学基础设施建设。
• We should strengthen cultural infrastructure and boost various types of popular culture.加强文化基础设施建设，发展各类群众文化。

3 automate   

v.自动化；使自动化

参考例句：

• Many banks have begun to automate.许多银行已开始采用自动化技术。
• To automate the control process of the lathes has become very easy today.使机床的控制过程自动化现已变得很容易了。

4 reliability   

n.可靠性，确实性

参考例句：

• We mustn't presume too much upon the reliability of such sources.我们不应过分指望这类消息来源的可靠性。
• I can assure you of the reliability of the information.我向你保证这消息可靠。