BEP23CC Telephoning: Dealing with a Problem

In celebration of the holidays, we’re releasing a selection of classic podcasts from deep within our archives. For each of the next five days, we’ll post one of the more popular podcasts from our early days.

BEP 23 was the final podcast in our original three-part series on the basics of handling phone calls in English. In this podcast we looked at how to deal with a difficult customer and reassure¹ their concerns. Learn language for transferring calls, apologizing, emphasizing a point and confirming who will take action.

1 reassure   

v.使放心，使消除疑虑

参考例句：

• This seemed to reassure him and he continued more confidently.这似乎使他放心一点，于是他更有信心地继续说了下去。
• The airline tried to reassure the customers that the planes were safe.航空公司尽力让乘客相信飞机是安全的。