商务交际高手03

Apology and explanation

Useful sentences

I apologize.

I must apologize.

Pardon me.

I am truly sorry.

I beg your pardon?

A thousand pardons for it.

I just don’t know what to say.

I am afraid of brought you too much trouble.

It was most careless of me.

It was really quite unintentional.

I apologize for what I’ve said just now.

Excuse me, I will be right back.

Excuse me, you have to give me a minute.

I am afraid I have to leave you for a while.

I wonder if I might be excuse for a moment.

It was all my fault.

I hope you will forgive me for this.

What a pity I left it at home

I am to blame, I should have thought of that.

Actually, I meant to notify¹ you beforehand².

I must have caused you a lot of inconvenience.

Please forgive me, I didn’t mean to start a fight.

We regret we are unable to accept your proposal³.

I was only trying to tell you what was on my mind.

I am sorry if I have caused any problems.

I take full responsibilities⁴ for my actions.

I can explain what happened.

Never mind about that.

It doesn’t matter at all.

Please don’t take it too hard.

While, it’s just one of those things.

There is no need for you to worry in the least.

Thank you for your understanding.

Situational conversations

Dialogue one I was caught up in a traffic jam

A: I am sorry, I am late, I was caught up in a traffic jam.

B: Poor you.

A: Have you been waiting long?

B: No, I just got here.

Dialogue two it’s no big deal

A: I am so sorry Mr. Green.

B: what is it?

A: I have just spilled my coffee on your gloves.

B: Don’t worry about it, it’s no big deal.

Dialogue three Am I the last guest to arrive

A: Sorry to be late, am I the last guest to arrive?

B: Yes, VIPs always are, so it’s quite alright, and you are very important person at this party.

A: Oh, please, don’t.

B: I was just kidding, now let me introduce you to Mr. Wars.

Dialogue four I own you an apology

A: I own you an apology Mr. Green.

B: What do you mean?

A: I am terribly sorry that I yield⁵ at you in the team meeting last Thursday.

B: Oh, that, please forget it, I know you don’t mean to do that.

A: That’s very kind of you to say so.

Dialogue five I have been waiting for one hour

A: I have been waiting for Mr. Cook for one hour.

B: I am sorry, but he is still in a meeting.

A: While, how much longer do you think it will be?

B: He should finish soon.

Dialogue six I forgot to get it fixed⁶

A: Is the overhead⁷ projector⁸ ready for the presentation

B: Oh, sorry, I forgot to get it fixed.

A: But I told you to have someone to fix it weeks ago.

B: I know, I am so sorry, the meeting totally slipped⁹ my mind, I have been so busy that I didn’t have time to call the repairman.

A: I don’t want to see this happen again.

B: I don’t know what to say. Let me go and see if I could borrow one.

Dialogue seven this report is unacceptable

A: I want to talk to you about this report you gave to me.

B: Anything wrong?

A: well, I found quite a few spelling mistakes here.

B: Oh, I do beg your pardon.

A: This report is unacceptable

B: I know, I can’t tell you how sorry I am. I was so careless, what shall I do now?

A: You have got to retype this entire report.

B: I will do it right away.

A: Please make sure it doesn’t happen again.

B: It won’t, I promise.

Dialogue eight it was entirely¹⁰ my fault

A: Helen, I missed my meeting this afternoon.

B: What meeting?

A: The meeting that you were supposed to remind me of.

B: Oh, my…I completely¹¹ forgot.

A: Do you have a good excuse?

B: It was entirely my fault.

A: I should have reminded you.

B: This would be better not happen again, I expect you to do better in the future.

A: Thank you for understanding.

1 notify   

vt.通知，告知，报告

参考例句：

• The court clerk will notify the witness when and where to appear.法院办事员将通知证人出庭的时间及地点。
• He will notify us where we are to meet.他将通知我们在什么地方集合。

2 beforehand   

adj.事先，预先，提前地，超前地

参考例句：

• If I'd known this beforehand,I would not have gone back.早知如此，我就不回去了。
• They proposed to make arrangement beforehand.他们提议事先做好安排。

3 proposal   

n.提议，建议；求婚

参考例句：

• I feel that we ought to accept his proposal.我觉得我们应该接受他的建议。
• They could not gain over anyone to support their proposal.他们无法争取到支持他们建议的人。

4 responsibilities   

责任( responsibility的名词复数 )； 职责； 责任感； 责任心

参考例句：

• the disproportion between the extra responsibilities and the small salary increase 额外的责任与小幅增加的薪金之间的不相称
• The job encompasses a wide range of responsibilities. 这项工作涉及的职责范围很广。

5 yield   

v.生产，出产；让步，屈服；n.产量，收获量

参考例句：

• A cow will yield several gallons of milk each day.一头母牛每天产几加仑的牛奶。
• We shall never yield to a conqueror.我们永远不会向征服者低头。

6 fixed   

adj.固定的，不变的，准备好的；(计算机)固定的

参考例句：

• Have you two fixed on a date for the wedding yet?你们俩选定婚期了吗？
• Once the aim is fixed,we should not change it arbitrarily.目标一旦确定，我们就不应该随意改变。

7 overhead   

adj.在头顶上的，悬空的；n.间接开支

参考例句：

• A number of birds are circling overhead.很多鸟在头顶上空盘旋。
• Many stars overhead are invisible to the naked eye.天上的许多星星是肉眼看不到的。

8 projector   

n.投影机，放映机，幻灯机

参考例句：

• There is a new projector in my office.我的办公室里有一架新的幻灯机。
• How long will it take to set up the projector?把这个放映机安放好需要多长时间？

9 slipped   

adj.打滑，打滑的v.滑( slip的过去式和过去分词 )；滑脱；下降；（健康状况等）变差

参考例句：

• She had slipped and badly bruised her face. 她滑了一跤，摔得鼻青脸肿。
• The climber slipped and dropped to his death. 攀登者一失足掉下去摔死了。

10 entirely   

ad.全部地，完整地；完全地，彻底地

参考例句：

• The fire was entirely caused by their neglect of duty. 那场火灾完全是由于他们失职而引起的。
• His life was entirely given up to the educational work. 他的一生统统献给了教育工作。

11 completely   

adv.完全地，十分地，全然

参考例句：

• She never completely gave up hope.她从不完全放弃希望。
• I feel completely in the dark on this question.这件事使我感到茫然。