商务交际高手04

Telephone calls

Useful sentences

Good morning, this is Sunshine Mutter¹, may I help you?

You have reached the office of Perl, electronic technology cooperation.

Hello, overseas sales department Marry speaking?

Who would you like to speak with?

The name of the person you are calling please?

Extension² one two three please.

Could you put David on?

I will put her on the phone, just a second.

Could you hold on a minute, I will get him for you?

Sorry, the line is busy.

You have just missed him.

He can not take your call right now, would you like to leave a message?

He is not available right now, can I take a message?

We will cut off, could you reconnect me please?

There is no Ms. Jones here.

I am sorry, there is nobody here by this name.

I would like to leave her a message.

I am calling to check my order status.

Could you put that in more specific terms?

I am not sure what you mean?

Excuse me, but I didn’t hear that, would you mind repeating it please?

I am sorry, I don’t speak English well, I will have an English speaker call you back later.

Could you please call back and leave a message on the answering machine?

I think I must have dialed the wrong number.

Can you put Dezy back on? I forgot to tell her something.

Is there anything else I can do for you?

Then I will make sure he gets your message.

Thank you for calling.

Nice talking to you.

Hi, this is Andy, I can’t come to the phone at this time, please leave a message and I will call you back as soon as possible.

Hi, this is Katy, sorry I missed you, please leave a message at the tone³, I will get back to you when I get in, thanks.

Situational conversations

Dialogue one I will call again later

A: Is this the office of Miss Wells?

B: Yes, but she is tight up at the moment

A: No problem, I will call again later.

Dialogue two Is he available now

A: Good morning?

B: Good morning, this is Alex here, I am calling from Losagleas.

A: How can I help you?

B: May I talk with Mr. Walt, is he available now?

A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?

B: Yes, please, you are very helpful.

A: My pleasure

Dialogue three May I ask who is calling

A: Hello, Atlantic software.

B: Hello, I would like to speak to Mr. Sillier, please.

A: May I ask who is calling, please?

B: I am faith Miller⁵ of Asian Computer Company.

A: One moment please.

Dialogue four I will see if he is available

A: Good afternoon, marketing⁶ department, may I help you?

B: Could I speak to Mr. Philip please?

A: I will see if he is available, who shall I say is calling please?

B: Kath Wills.

A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?

B: I want to discuses with him the new contract we signed last week.

A: shall I ask him to call you when he is free?

B: Yes, that would be easiest.

Dialogue five He is just stepped out

A: Good morning, marketing department.

B: Hello, May I speak to Mr. Kelvin Philip please?

A: I am sorry, he is just stepped out, may I ask who is calling?

B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?

A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?

B: I think it’s better for me to leave a message, please make sure he gets this message.

A: I see, I will be sure to pass your messages to Mr. Philip.

B: Good, when he comes back, can you have him call me at 12345678

A: Ok, could I check the number, is it 12345678?

Dialogue six would you like to leave a message

A: Hello, this is public relations department, Mandy Samson speaking?

B: Hello, I am looking for Ms. Kathy Wills.

A: Who is this?

B: Brook⁷ Walt, a friend of Kathy.

A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message

B: Please tell Ms. Wills that I called and she can call me back at 4 p.m. today.

A: Ok, does she have your number?

B: Yes, please make sure that she gets the message.

A: Of course, Goodbye.

Dialogue seven put her through

A: Asian Computer Company, Good morning.

B: Good morning, may I speak to Mr. Walt please?

A: May I ask who is calling please?

B: This is Kathy Wills from the great universal advertising⁸ agency⁹.

A: Just a minute Miss Wills.

B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.

C: Put her through, please. Hello, Brook Walt speaking.

Dialogue eight I dialed the wrong number

A: Hello, this is Helen

B: Hello, I am looking for Albert Clerk

A: I am sorry, there is no Albert Clerk at this office.

B: Isn’t this Mr. Clerk’s number?

A: There must be some mistake.

B: Is this 83314260?

A: No, this is 83314268.

B: I am sorry, I dialed the wrong number. Sorry for disturbing you.

A: It doesn’t matter.

B: Thanks, bye.

Dialogue nine I will check it immediately

A: Good morning, Asian Computer Company, can I help you?

B: Morning, this is Miss Barry, I ordered four computer sets from your company three days ago but they haven’t arrived yet.

A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?

B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.

A: Thank you, I will check it with our delivery¹⁰ department and call you back, please accept our sincere¹¹ apologies.

B: Oh, That’s all right, I will be waiting for your call.

Dialogue ten I am planning to visit your company

A: Good morning, Atlantic Software, how may I help you?

B: Hello, this is Brook Walt from Asian Computer Company, could I speak to Marry King please?

A: Just a moment please, I have Brook Walt on the line for you.

C: Thank you. Hi, Brook, nice to hear from you.

B: Hi, I’ve got a meeting with customer in Guangzhou next Monday, I was hoping we could arrange to meet up during my trip there.

C: I am afraid I won’t be in the office on Monday.

B: Well, actually I am planning to visit your company next Tuesday.

C: It would be best for us if you could come on Tuesday afternoon. I will show you around our office and we will run through some of the details.

B: Sounds great. I will look forward to seeing you next week.

C: Same here, see you next week.

1 mutter   

v.咕哝，含糊，轻声地说话

参考例句：

• I heard a mutter of discontent.我听到有人小声咕哝着表示不满。
• Don't mutter when they are studying.当他们学习时不要轻声低语。

2 extension   

n.伸长，扩大，伸展；延长，延期；延长部分，扩大部分；电话分机

参考例句：

• The pupils disliked the extension of the term.小学生们不愿延长学期。
• Our extension is nearly finished.我们的扩建部分已接近完工。

3 tone   

n.语气，音调，气度，色调；vt.（up）增强

参考例句：

• There was a tone of mockery in his voice.他说话的语气含有嘲笑的意味。
• Holmes used an informal,chatty tone in his essays.霍姆斯在文章中语气轻松随便。

4 momenta   

动力，要素，动量(momentum的复数)

参考例句：

• Each of the individual momenta may change in time. 每个单独的动量可能随时间而变化。

5 miller   

n.磨坊主

参考例句：

• Every miller draws water to his own mill.磨坊主都往自己磨里注水。
• The skilful miller killed millions of lions with his ski.技术娴熟的磨坊主用雪橇杀死了上百万头狮子。

6 marketing   

n.行销，在市场的买卖，买东西

参考例句：

• They are developing marketing network.他们正在发展销售网络。
• He often goes marketing.他经常去市场做生意。

7 brook   

n.小河，溪；v.忍受，容让

参考例句：

• In our room we could hear the murmur of a distant brook.在我们房间能听到远处小溪汩汩的流水声。
• The brook trickled through the valley.小溪涓涓流过峡谷。

8 advertising   

n.广告业；广告活动 a.广告的；广告业务的

参考例句：

• Can you give me any advice on getting into advertising? 你能指点我如何涉足广告业吗?
• The advertising campaign is aimed primarily at young people. 这个广告宣传运动主要是针对年轻人的。

9 agency   

n.经办；代理；代理处

参考例句：

• This disease is spread through the agency of insects.这种疾病是通过昆虫媒介传播的。
• He spoke in the person of Xinhua News Agency.他代表新华社讲话。

10 delivery   

n.交付；投递；分娩；解救者；演讲的风格

参考例句：

• The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
• He was employed at the local grocery store as a delivery boy.他受雇于当地杂货店当送货员。

11 sincere   

adj.真诚的，诚挚的，诚恳的

参考例句：

• He is sincere and easy to get along with.他为人诚恳，很好相处。
• His mother is a sincere Christian.他母亲是个虔诚的基督教徒。