外贸英语话题王 第153期:售后调查

 　　After-sale service  售后调查

　　Good morning, sir. May I help you? 上午好，先生。我可以为您效劳吗？

　　Yes. I'd like to speak to the manager¹, please. 我想见你们的经理。

　　I'm sorry our manager has been out.  对不起，我们的经理出去了，

　　What can I do for you? 我可以帮助您吗？

　　I bought a computer from your company² the day before yesterday, but it doesn't work today. 我前天从你们公司买了一台电脑，可是今天就坏了。

　　So you are saying³ you turn on the computer and see nothing. 您是说您开机后，什么都看不见？

　　Yes, it is so strange⁴. 是的，就是那么奇怪。

　　From what you said⁵, sir. I would⁶ say that you have a larger problem⁷ than just the monitor⁸.  先生，从您说的情况看，这不仅仅是显示器的问题，

　　It can be anything inside⁹ the computer or your head. 可能是内部的故障。

　　No matter what problem is, I need the computer to work. 不管是什么原因，我需要电脑工作。

　　I see, is there any way for you to bring it up and have a looked at?  我明白。您能够将电脑送来给我们看看吗？

　　If not, our repaireman can come to you. 如若不便，我们可以上门服务的。

　　I would prefer¹⁰ you come here. 我倒宁愿他来。

　　No problem, sir. 没有问题，先生。

1 manager   

n.经理；负责人

参考例句：

• The manager believes in him.经理信任他。
• In our company the manager has the last word.在我们公司经理有最后决定权。

2 company   

n.公司

参考例句：

• Is this your company?这是你的公司吗？
• Which company was that?那是哪家公司？

3 saying   

n.谚语，俗话，格言；动词say的现在分词

参考例句：

• Saying and doing are two things.说和做是两码事。
• I know a chinese saying.我知道一句中国谚语。

4 strange   

adj.奇怪的；古怪的

参考例句：

• She's a strange policewoman.她是个作风奇特的女警。
• I heard a strange sound.我听到一种奇怪的声音。

5 said   

v.动词say的过去式、过去分词

参考例句：

• He said to me that he could not come.他对我说他不能来。
• He said to his mother that he would do it by himself.他对他的母亲说他将自己独立做那件事。

6 would   

aux.will的过去式；愿，要；常常；大概；将要，会

参考例句：

• Why would you say that?为什么你会这么说？
• Would you please help me?你能帮帮我吗？

7 problem   

n.问题；难题

参考例句：

• The problem is ongoing.这个问题尚未解决。
• This problem is too hard for me to solve.这个问题太难，我解决不了。

8 monitor   

n.监督器，级长，监听员；v.监视，监听，监督；[计算机]显示器，监视

参考例句：

• Because computers will monitor their lives.因为电脑监控他们的生活。
• His work is to monitor a foreign broadcast.他的工作是监听某一外国的无线广播。

9 inside   

n.内部，内脏，内幕；adj.内部的，秘密的，户内的；prep.在...之内

参考例句：

• Two minutes later we were inside the taxi.两分钟以后我们已经坐在出租车里面了。
• He will be back inside two days.他将在两天内回来。

10 prefer   

v.宁愿(选择)；更喜欢

参考例句：

• I prefer red to blue.我喜欢红色而不喜欢蓝色。
• I prefer tea rather than coffee.我喜欢茶甚于喜欢咖啡。