新编剑桥商务英语中级第三版听力 32

　　Lesson 9
Automatic voice mail system Part 1
A: Hello! I 'd like to speak to ...
B: Hello, thank you for calling GH Loan's Customer Care. You will not hear a number options. Please press the option you require. For a statement, press 1. For early repayment¹, press 2. For any other inquiry² or to speak to one of our operators, press 3. Thank you!
A: Hello,I'm calling about ....
B: Thank you for calling GH loans. Please note that your call may be monitored for quality insurance untraining process. We are sorry, but all of our operators are currently unavailable to take your call, please hold. Your call is important to us. Hello, you are through to our loans department.
A: Could you put me through to someone ...?
B: To help us deal with your call quickly and efficiently³, please answer the following questions with yes or no. Do you currently having an account with...

1 repayment   

n.偿还，偿还款；报酬

参考例句：

• I am entitled to a repayment for the damaged goods.我有权利索取货物损坏赔偿金。
• The tax authorities have been harrying her for repayment.税务局一直在催她补交税款。

2 inquiry   

n.打听，询问，调查，查问

参考例句：

• Many parents have been pressing for an inquiry into the problem.许多家长迫切要求调查这个问题。
• The field of inquiry has narrowed down to five persons.调查的范围已经缩小到只剩5个人了。

3 efficiently   

adv.高效率地，有能力地

参考例句：

• The worker oils the machine to operate it more efficiently.工人给机器上油以使机器运转更有效。
• Local authorities have to learn to allocate resources efficiently.地方政府必须学会有效地分配资源。