银行英语情景口语 第136期:国际结算业务 拒付退单(4)

 　　A: Hello again. What can I do for you today?

　　您好，又见面了。今天我有什么可以帮您的？

　　B: Yes, I'm back! It's nice to see you again. I'm here about those documents.

　　是呀，我回来了！很高兴再次见到你。我是来处理这些单据的。

　　A: Ah yes, the ones from Sapporo we were dealing¹ with yesterday?

　　是啊，是昨天我们处理的从札幌过来的那些单据吗？

　　B: That's right. I had a phone call asking me to come back in，about rejecting them?

　　正是如此。我接到电话让我回来，是关于拒付退单的事吗？

　　A: Well, we were contacted by your manager and he said......

　　嗯，您的经理联系过我们，他说......

　　B: Yes, we talked about it and thought it was better and significantly quicker to ask the company to pay a Discrepancy² Fee.

　　是的，我们谈过了，而且我们认为要求对方支付不符点费用比较好，而且要快很多。

　　A: The customer got back to us this morning and they have agreed to pay a Discrepancy Fee of 100 US dollars.

　　今天早上该客户回复了我们，他们已经同意支付100美元的不符点费用。

　　B: That's wonderful news! I'm glad we decided³ to rethink our actions; it's all turned out for the best this way. Thank you for helping⁴ us to fix that little problem.

　　真是个好消息！我真高兴我们决定重新考虑我们的处理办法，结果证明这才是最好的结果。谢谢你帮助我们解决那个小问题。

1 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

2 discrepancy   

n.不同；不符；差异；矛盾

参考例句：

• The discrepancy in their ages seemed not to matter.他们之间年龄的差异似乎没有多大关系。
• There was a discrepancy in the two reports of the accident.关于那次事故的两则报道有不一致之处。

3 decided   

adj.决定了的，坚决的；明显的，明确的

参考例句：

• This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
• There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。

4 helping   

n.食物的一份&adj.帮助人的，辅助的

参考例句：

• The poor children regularly pony up for a second helping of my hamburger. 那些可怜的孩子们总是要求我把我的汉堡包再给他们一份。
• By doing this, they may at times be helping to restore competition. 这样一来, 他在某些时候,有助于竞争的加强。