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English at Work 白领英语
More about telephone manner接电话续集
Improving your telephone manner 提高接电话技巧
第15集：Seb Lime 先生
关于台词的备注:
请注意这不是广播节目的逐字稿件。本文稿可能没有体现录制、编辑过程中对节目做出的改变。
Anna: (answering phone) Yes?
Denise: Stop! That's all wrong. I'm going to call you again. This time-
Narrator: 大家好，我们刚好回到Denise 和Anna 的电话培训中。真有意思！
Denise: This time, you don't say 'yes' when you answer – it's rude. Call me and I'll
show you how it's done.
(sound of 4-digit dialling, then phone rings)
Hello? Tip Top Trading.
Anna: Wow, that’s good.
Denise: And, you can say your name. Hello? Tip Top Trading. Denise speaking. Try
it.
(dialling, then ring)
Anna: Hello? Tip Top Trading. Denise speaking.
Denise: No!
Anna: What?
Denise: Say: Anna speaking!
Anna: Oh, sorry, I'm so stressed by all this. Hello Anna speaking!
Denise: You sound like you're sitting on a pineapple. Listen to my voice: Hello?
Denise speaking.
Anna: Hello? Anna speaking.
Denise: Good. Now, when the person has introduced themselves – this is Mrs Smith
or whatever, say: Hello Mrs Smith, how can I help you? Or, if you know
them already, you might say: Hello Mrs Smith, how are you?
Anna: Okay, what if Mrs Smith wants to speak to Tom but he's not there?
Denise: You say: I'm really sorry, he's not available at the moment. Can I take a
message? Or: I'm afraid he's busy – shall I ask him to call you back?
Anna: Okay.
Denise: And, to end a conversation, you can say: Thank you for calling, goodbye.
Let's do another practice!
(phone rings)
Anna: Hello? Tip Top Trading.
Denise: (putting on a stupid voice, without realising it's stupid)
Hello, this is Mrs Smith.
Anna: Hello Mrs Smith, how can I help you?
Denise: I'd like to speak to Tom please.
Anna: I'm really sorry, he's not available at the moment. Can I take a message?
Denise: That's okay, I'll try again later.
Anna: Okay. Thank you for calling, goodbye. (hangs up)
Denise: Excellent!
(phone rings)
Oh!
Anna: How did you call me without dialling?
Denise: I didn't, that's a real call!
Anna: Oh no, I'm all nervous now. (Answers) Hello? Tip Top Trading. This is Anna
speaking.
Mr Lime: Hello Anna, this is Seb Lime.
Mr Lime: Mr Lime from Citrus Ventures4. But I think we should be on first name terms
now, so call me Seb.
Anna: Okay, er, Seb. How can I help you?
Mr Lime: I just wanted to say again that your Imperial5 Lemon is fantastic... and I
was wondering if you'd like to come to lunch with me?
Anna: Lunch? Er...
Narrator: 我就知道是这样的！Lime 先生才不是仅仅对柠檬感兴趣呢！
Anna: Would you like to discuss the Imperial Lemon?
Mr Lime: Forget the lemons Anna! The reason I want to see you is more of a
personal nature.
Anna: Personnel6? Er... Can I call you back? I'm afraid I'm a bit busy at the
moment... (hangs up)
Mr Lime: …bbbut…
Denise: Well Anna! Mr Lime eh?
Anna: Oh dear Denise, I think I need a bit more help from you. He wants to talk
about personnel…people, staffing…
Denise: Are you sure? I think he means a personal nature – not personnel! That Mr
Lime!
Anna: Oh!
Narrator: 这个Lime 先生可真是的！不过Anna 接电话的态度非常好。让我们回顾一下她接电话
时用到的一些短语。
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
告诉对方，某位同事现在不能接电话， 想留言吗？
I'm sorry, he's not available at the moment. Can I take a message?
告诉对方，某位同事现在很忙，需不需要告诉他稍后回电？
I'm afraid he's busy – shall I ask him to call you back?
结束电话对话。
Thank you for calling, goodbye.
话说回来，Anna 会怎么处理Lime 先生的要求呢？我都迫不及待了！
? Listening challenge 听力挑战
What does Seb Lime want Anna to do?
Seb Lime 先生想让Anna 为他做些什么?
Answer: to go for lunch with him.
答案：和她吃午餐。
收听单词发音 |
1
episode
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| n.（作品的一段）情节，插曲，系列事件中之一 | |
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2
lime
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| n.石灰，酸橙，酸橙树，粘鸟胶，钙；vt.施石灰，涂上粘性物质，沾上粘鸟胶 | |
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3
sublime
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| adj.崇高的，伟大的；极度的，不顾后果的 | |
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4
ventures
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| v.敢于，冒险( venture的第三人称单数 )；冒…的危险；拿…冒险；用…进行投机 | |
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5
imperial
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| adj.帝王的，至尊的；n.特等品 | |
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6
personnel
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| n.[总称]人员，员工，人事部门 | |
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