英语流行话题阅读:语境识词3500》Unit 14 交际面面观（1）

　　Unit 14
Levels of Communication (1)
Phatic communication: Using conventional¹ messages to establish rapport², to break the ice, and/or to end a conversation. You might hug, kiss, shake hands, bow, smile, make eye contact, and face one another. We exchange pleasantries by using clichés. Clichés are overused expressions that have lost their original (content) meanings and have taken on new relational meanings. We expect phatic communication at the beginning and end of every conversation, regardless of our feelings about a person.
eg:Hello. How are you? I'm fine. How are you?
Thanks for coming. Have a nice day. You're welcome.
Factual communication: Discussing events, making observations, offering knowledge to others in a manner which can be called small talk. At business parties, we rely upon factual communication to build network. Factual communication includes reporting what you've read in a textbook, what you've read in a textbook, what you've studied for a test, showing pictures of your kids, and exchanging personal history. Factual communication is relatively³ safe and most do this well.
eg:I'm majoring in business administration⁴.
I'm married with three children, two sons and one daughter.
Did you watch the basketball game last night?
What did you do in class last Friday?
Peak communication: Coming together with another in an extraordinary way. Two individuals experience a transformation⁵ when they are sharing exactly the same emotion with the same level of intensity⁶. It's as if, for the moment, two souls come into one. Peak communication is rare, even among close friends and family members.
eg:I love you. I love you too.
I'm so angry with you. I'm so angry with you as well.
I'm glad that we were able to fight long enough to get this resolved⁷. Yes, I feel exactly the same way, glad that we communicated collaboratively.
I'm scared. I'm scared too.

1 conventional   

adj.普通的，常规的；符合习俗的，因循守旧的

参考例句：

• After a conventional opening remarks,he made a brilliant speech.在一个常规的开场白后，他做了个很精彩的演讲。
• It is simpler and quicker to use than conventional methods.这比通常的做法更简单、更快捷。

2 rapport   

n.和睦，意见一致

参考例句：

• She has an excellent rapport with her staff.她跟她职员的关系非常融洽。
• We developed a high degree of trust and a considerable personal rapport.我们发展了高度的互相信任和不错的私人融洽关系。

3 relatively   

adv.比较...地，相对地

参考例句：

• The rabbit is a relatively recent introduction in Australia.兔子是相对较新引入澳大利亚的物种。
• The operation was relatively painless.手术相对来说不痛。

4 administration   

n.经营，管理；行政，行政机关，管理部门

参考例句：

• Who is in charge of the administration of your company?你们公司的行政工作由谁负责？
• The teachers are responsible to the school administration.教师向学校行政负责。

5 transformation   

n.变化；改造；转变

参考例句：

• Going to college brought about a dramatic transformation in her outlook.上大学使她的观念发生了巨大的变化。
• He was struggling to make the transformation from single man to responsible husband.他正在努力使自己由单身汉变为可靠的丈夫。

6 intensity   

n.强烈，剧烈；强度；烈度

参考例句：

• I didn't realize the intensity of people's feelings on this issue.我没有意识到这一问题能引起群情激奋。
• The strike is growing in intensity.罢工日益加剧。

7 resolved   

adj.下定决心的，断然的；坚决的；已解决的v.做决定，分解(resolve的过去式和过去分词)

参考例句：

• I was resolved not to see him. 我决意不见他。
• The union resolved to strike by 40 votes to 18. 工会以40票对18票通过决议举行罢工。 来自《简明英汉词典》