英语角-圆桌会议 RoundTable0420 - 微笑服务有多难？

 Topic1 China announces ambitious plan to clean up its waterChina has issued a plan to intensify¹ the fight against water pollution.

According to the State Council, China's cabinet, the Action Plan for Water Pollution Prevention and Control aims to reduce pollutants², improve drinking water and promote water conservation.

Is there a water crisis?

Topic2 Top Universities Open Doors for Rural StudentsStudents from low-income families in rural areas will be able to apply for places at some of China's top universities, such as Tsinghua and Peking University, as they release preferential recruitment policies for rural students.

Are such policies highly necessary?

Topic3 Driving license³ without driving schoolDriving schools have developed a notorious reputation of charging students exorbitant⁴ fees in China, as some have upped their fees to 10,000 Yuan in Beijing this year. But now, the good news is you might be able to circumvent⁵ this costly⁶ hurdle⁷ whilst getting your driving license.

According to the Ministry⁸ of Public Security, a pilot program of allowing future drivers to learn driving without going to driving schools is rolled out this year. It is part of 110 reform measures the Ministry is pushing forward this year.

Why the reform?

Topic4 HK third from bottom in "service with a smile" surveyHong Kong service staff are the third-least hospitable⁹ to their customers in a survey of 41 places around the world, according to data from the Smiling Report, an annual evaluation¹⁰ of how warmly shoppers are greeted around the world.

Does smile index reflect service attitude? What does it tell us?

1 intensify   

vt.加强；变强；加剧

参考例句：

• We must intensify our educational work among our own troops.我们必须加强自己部队的教育工作。
• They were ordered to intensify their patrols to protect our air space.他们奉命加强巡逻，保卫我国的领空。

2 pollutants   

污染物质（尤指工业废物）( pollutant的名词复数 )

参考例句：

• Pollutants are constantly being released into the atmosphere. 污染物质正在不断地被排放到大气中去。
• The 1987 Amendments limit 301(g) discharges to a few well-studied nonconventional pollutants. 1987年的修正案把第301条（g）的普通排放限制施加在一些认真研究过的几种非常规污染物上。 来自英汉非文学 - 环境法 - 环境法

3 license   

n.执照，许可证，特许；v.许可，特许

参考例句：

• The foreign guest has a license on the person.这个外国客人随身携带执照。
• The driver was arrested for having false license plates on his car.司机由于使用假车牌而被捕。

4 exorbitant   

adj.过分的；过度的

参考例句：

• More competition should help to drive down exorbitant phone charges.更多的竞争有助于降低目前畸高的电话收费。
• The price of food here is exorbitant. 这儿的食物价格太高。

5 circumvent   

vt.环绕，包围；对…用计取胜，智胜

参考例句：

• Military planners tried to circumvent the treaty.军事策略家们企图绕开这一条约。
• Any action I took to circumvent his scheme was justified.我为斗赢他的如意算盘而采取的任何行动都是正当的。

6 costly   

adj.昂贵的，价值高的，豪华的

参考例句：

• It must be very costly to keep up a house like this.维修这么一幢房子一定很昂贵。
• This dictionary is very useful,only it is a bit costly.这本词典很有用，左不过贵了些。

7 hurdle   

n.跳栏，栏架；障碍，困难；vi.进行跨栏赛

参考例句：

• The weather will be the biggest hurdle so I have to be ready.天气将会是最大的障碍，所以我必须要作好准备。
• She clocked 11.6 seconds for the 80 metre hurdle.八十米跳栏赛跑她跑了十一秒六。

8 ministry   

n.(政府的)部；牧师

参考例句：

• They sent a deputation to the ministry to complain.他们派了一个代表团到部里投诉。
• We probed the Air Ministry statements.我们调查了空军部的记录。

9 hospitable   

adj.好客的；宽容的；有利的，适宜的

参考例句：

• The man is very hospitable.He keeps open house for his friends and fellow-workers.那人十分好客，无论是他的朋友还是同事，他都盛情接待。
• The locals are hospitable and welcoming.当地人热情好客。

10 evaluation   

n.估价，评价；赋值

参考例句：

• I attempted an honest evaluation of my own life.我试图如实地评价我自己的一生。
• The new scheme is still under evaluation.新方案还在评估阶段。