外贸服装口语 第54期:处理客户的抱怨之情景对话(1)

 处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话1S: Good morning, sir. Can I help you?

早上好，先生。我能帮忙吗？

C: I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint¹ with your samples.

但愿能帮上。我想提一个意见，你们发来的货物似乎与你们的样品不相称。

S: What's the matter?

怎么回事？

C: It's not what I asked for.

这不是我要的。

S: What's wrong with it?

哪不对？

C: It's not the right material.

面料不对。

S: Really?

真的吗？

C: The pattern is not right, either.

样式也不对。

S: Let me check out. Oh, sorry, we sent the goods wrong.

让我查一查。噢，对不起，我们送错货了。

C: Can you exchange other goods for me?

能给我换其他货吗？

S: Sure. May I see your receipt?

能给我换其他货吗？

C: Of course. Here you are.

当然。给。

S: OK. We'll exchange other goods for you.

好的。我们马上会给您换其他货。

C: All right.

好的。

1 joint   

adj.联合的，共同的；n.关节，接合处；v.连接，贴合

参考例句：

• I had a bad fall,which put my shoulder out of joint.我重重地摔了一跤，肩膀脫臼了。
• We wrote a letter in joint names.我们联名写了封信。