外贸服装口语 第55期:处理客户的抱怨之情景对话(2)

 处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客情景对话 Dialogue对话2C: I'm afraid I'll have to cancel our order.

恐怕我必须取消我们的订单。

S: What's the matter?

怎么回事？

C: The shipment¹ is not consist with the original sample.

这批货物与原样不一致。

S: These clothes were produced after the fashion of the sample given by your company.

这些衣服是按照你们公司提供的样品生产的。

C: We regret to say that we are not in a position to accept these clothes as they are out of accord² with the sample.

很遗憾，我们不能接受这些衣服，因为它们与样品不符。

S: You can't be serious!

你不是开玩笑吧！

C: No, I'm a serious. I'm afraid I'll have to cancel the deal unless you reduce your price.

不，我是认真的。恐怕我将不得不取消这笔交易，除非您降价。

S: Well, in view of our good cooperation over the past years, we can take some considerations, but only for this order.

好吧，鉴于过去多年的友好合作，我们可以做些考虑，但仅限这批衣服。

C: Then how much can you go down?

那么你能减多少？

S: 0.5% off the original price.

原价的0.5%。

C: 0.5%! your reduction³ is too modest. What about 2%?

你的降价幅度太小了。2%怎么样？

S: No. I'm afraid it's still not accpetable.

不行，恐怕我还是不能接受。

C: What do you say to 1%, then?

1%怎么样？

S: I have no choice but to accpet your condition.

除了接受你的条件，我别无选择了。

C: Thank you. Let's call it a deal.

谢谢。那么成交了。

S: All right. That's settled.

好吧！就这么定了。

1 shipment   

n.装货，装载的货物

参考例句：

• The goods are done up in bundles for shipment.货物已打包以备装船。
• Please advise the date of shipment as soon as possible.请尽快通知装货日期。

2 accord   

vt.给予（欢迎、称颂等） vi./n.符合，一致

参考例句：

• Most people are in accord with their desire for peace.在渴望和平这一点上，大多数人都是一致的。
• The hearts of our people accord with those of yours.我们两国人民心心相印。

3 reduction   

n.减少，减低，减缩；减少，减低

参考例句：

• Reduction in income tax will be welcomed with open arms.减少所得税将受到热烈欢迎。
• You will have a reduction for cash.付现金可以打折扣。