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1.BEP69B Telephoning: Taking a Message
Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, well focus on t...
2.BEP69A Telephoning: Answering a Call
In this Business English Pod episode, were going to take another look at one of our most popular and important podcasts. Today were talking about usin...
3.BEP162 Dealing with Customers on the Phone (Part 2)
When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have ...
4.BEP161 Dealing with Customers on the Phone (Part 1)
This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering q...
5.BEP158 Dealing with an Angry Caller (Part 2)
We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please ...
6.BEP157 Dealing with an Angry Caller (Part 1)
Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know ...
7.BEP140 INT Dealing with Problems over the Phone
In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outst...
8.BEP132 Interviews: Telephone Screening Interview
In this Business English Pod episode well be looking at how to handle a telephone interview for a new job. If youre joining us here, you may want to c...
9.BEP128 INT Telephoning: Handling Sales Calls
Weve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you havent met the person o...
10.BEP23CC Telephoning: Dealing with a Problem
In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well pos...