Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, well focus on taking a message. Todays lesson is also featured in our new eBook: Business English for Telephoning....
In this Business English Pod episode, were going to take another look at one of our most popular and important podcasts. Today were talking about using the telephone. This is something we all do, but we dont all do well. Todays lesson is also feature...
When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio...
This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering questions on the phone, especially when youre using a different language. You cant see the other pers...
We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so...
