VOA 商务英语 lesson29

Dialog¹ 1:
Menu
F: This is a good place to see customer service in action.
M: This is a coffee shop, I run a department store.
F: service is service, whether you’re selling sandwiches or dresses.
M: ready to order?
F: we don't have menus.
M: Hang on, I’ll be back.
F:We ‘ve been here for 10 minutes and no menus, Let's get out of here.
M: not satisfied² with the service? take your business elsewhere³.
Q: what do they want?
A: menus/good service.
Dialog 2:
M: Let’s hope the service in this coffee shop is better.
F: If not, there is another one across the street.
F: Hi, how are you today?
F: fine, thinks, what’s good today.(今天有什么好吃的)
F: everything is good here, what are you in the mood for ?(现在你喜欢什么——
F: I think a sandwich.
F: there is a special sandwich menu on the wall.
M: Can I have my sandwich on toasted bread?（烤面包）
F: Of course, you can have it anyway you want it.
Q: what will they order?
A:sandwich
Dialog 3:
F: see the difference between the two service?
M: like night and day.(截然相反)
F: at the first coffee shop, we are an intrusion.--intruder
M: and at this coffee shop, we are valued customers.
F: that’s what customers want to be . A valued one.
M: the customer is king.
F: the customer is always right.
M: maybe better customer service is the answer to my problem.
Q: who is always right?
A:the customer.
Small talk:( 表示同意)
――without doubt/we certainly are/absolutely.

1 dialog   

n.对话，对白

参考例句：

• At last there can be a reasonable dialog between our two governments.我们两国最后终于能理智地进行对话了。
• Address every primary view and dialog possible.要尽可能考虑到所有主要的视图和对话。

2 satisfied   

adj.满意的，满足的；清偿过的；确信的，毫无疑问的v.使满意( satisfy的过去式和过去分词)

参考例句：

• She's never satisfied with what she's got. 她对自己的所得从不感到满足。
• He had a self-satisfied smirk on his face. 他脸上挂着得意扬扬的笑容。

3 elsewhere   

adv.在别处，到别处

参考例句：

• Our favourite restaurant was full so we had to go elsewhere.我们最喜欢去的那家饭店客满了，因此不得不改去别处。
• I have half a mind to move elsewhere.我有点想搬到别处去。