In celebration of the holidays, were releasing a selection of classic podcasts from deep within our archives. For each of the next five days, well post one of the more popular podcasts from our early days. BEP 23 was the final podcast in our original...
Weve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you havent met the person or established a relationship with them yet? In todays Business English Podcast, well be looking at h...
In this Business English Pod episode well be looking at how to handle a telephone interview for a new job. If youre joining us here, you may want to check out BEP 82 and BEP 83 first to see how to talk about your experience in a face-to-face intervie...
In this Business English Pod lesson were going to look at discussing problems over the phone. For the example today, well focus on chasing up an outstanding invoice, or a bill that hasnt been paid on time. In business, its not unusual to have a custo...
Weve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you dont know the person, so his or her situation may be completely new to you. You cant see the person, so you ca...
We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we cant please all of the people all of the time. Angry callers are often upset because they dont understand why so...
This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. Its natural to feel a little nervous when answering questions on the phone, especially when youre using a different language. You cant see the other pers...
When youre helping a caller on the phone, unexpected things can happen. You might need to get some additional information from another source or have the caller to speak to someone else. Or, there may be some interference with the telephone connectio...
In this Business English Pod episode, were going to take another look at one of our most popular and important podcasts. Today were talking about using the telephone. This is something we all do, but we dont all do well. Todays lesson is also feature...
Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, well focus on taking a message. Todays lesson is also featured in our new eBook: Business English for Telephoning....
