外贸口语一点通第218期:酒店入住之投诉

 　　Complaint

　　投诉

　　(Guest B wants to change a room. He goes to the assistant manager A.)

　　（顾客B想换房间，他找到了经理助理A。）

　　A: Good morning, sir. What can I do for you?

　　早上好，先生。有什么能为您效劳的吗？

　　B: I'm Brown. I'm in Room 608. Can you change the room for me? It's too noisy. I were woken up several times by the noise the baggage elevator made, it was too much for me.

　　我叫布朗，住在608房间。能给我换个房间吗？这儿太吵了。我被运送行李的电梯发出的嘈杂声弄醒了好几次，简直受不了了。

　　A: I'm awfully¹ sorry, sir. I do apologize. Room 608 is at the end of the corridor². It's possible that the noise is heard early in the morning when all is quiet.

　　非常抱歉，先生，我向您道歉。608房间在走廊的尽头，早上四周安静的时候很有可能听到噪音。

　　B: Anyhow, I'd like to change my room.

　　无论如何，我想换个房间。

　　A: No problem, sir. We'll manage it, but we don't have any spare room today. Could you wait till tomorrow? The American Education Delegation³ will be leaving tomorrow morning. There'll be some rooms for you to choose from.

　　没问题，先生。我们会尽力办到，但是今天没有空房间了，您能等到明天吗？美国教育代表团明早退房，然后您就可以选房间了。

　　B: All right. I hope I'll be able to enjoy my stay in a quiet suite⁴ tomorrow evening and have a sound sleep.

　　好吧，我希望明天晚上能待在一套安静的房间里睡个好觉。

　　A: Be sure. I'll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.

　　一定，我会记下来尽快为您调整的。如果还有别的需要，请告诉我们。

　　1. “too much for” 意思是“太难，很不合适，受不了”

　　eg. Climbing the smallest hill is too much for her since her illness.

　　自从她生了一场病后，连最小的山她也爬不动。

　　eg. If three cups is too much for you, substitute⁵ a couple of oranges.

　　如果你觉得三杯的量太多，就改吃几个橙子。

　　eg. A secret is too little for one, enough for two, too much for three.

　　秘密一人知道太少，两个人知道刚刚好，三个人知道就太多了。

　　2. make a note of 把……记下来；把……作成札记（或笔记）

　　eg. I shall make a note of your statement.

　　我们将把你的发言记录下来。

　　eg. If you make a bad financial decision, make a note of it and get yourself back on track.

　　如果你做了一个很糟糕的经济决定，记下来，再重新步入正确的轨道。

　　3. have a sound sleep 睡个好觉

　　eg. We'll have enough time to find a hotel and have a sound sleep .

　　我们有足够的时间找旅馆并睡个好觉。

　　eg. I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

　　我但愿明天未来诰日晚上我们能呆在一套惬意沉着荒僻默默的房间里睡个好觉。

1 awfully   

adv.可怕地，非常地，极端地

参考例句：

• Agriculture was awfully neglected in the past.过去农业遭到严重忽视。
• I've been feeling awfully bad about it.对这我一直感到很难受。

2 corridor   

n.走廊，回廊，通路

参考例句：

• The corridor opens into Mr.Brown's office.这条走廊通到布朗先生的办公室。
• There was a ring of laughter in the corridor.走廊里传来响亮的笑声。

3 delegation   

n.代表团；派遣

参考例句：

• The statement of our delegation was singularly appropriate to the occasion.我们代表团的声明非常适合时宜。
• We shall inform you of the date of the delegation's arrival.我们将把代表团到达的日期通知你。

4 suite   

n.一套(家具)；套房；随从人员

参考例句：

• She has a suite of rooms in the hotel.她在那家旅馆有一套房间。
• That is a nice suite of furniture.那套家具很不错。

5 substitute   

n.代理，代理人，代用品，代替物；vt.代替；vi.替代，取代

参考例句：

• Can you substitute for the singer who is ill?你能替一下那位得了病的歌手吗？
• Yogurt is a perfectly acceptable substitute for cream in cooking.酸奶是烹饪用的特别受欢迎的奶油替代品。