实用商务英语会话 场景28:销售部

Could¹ I speak to someone² in the sales³ department,please?

我想接通销售部。

I'll put you through.

我这就帮你接。

Sales.Can I help you?

销售部。我能帮忙吗？

Yes,please.I've just received⁵ your last report⁶ and there's an error⁷ in it.

是的，我刚收到你们的报单，里面有一个错误。

What's the name of your company⁸,please?

请告诉我你们公司的名字？

K.K Company.

K.K公司。

K.K Company.Is that in the town nearby⁹?

K.K公司？是在附近的镇上吗？

Yes that's right.You sent us a bill¹⁰ for 12 computers but we only ordered¹² 10.

对的，你们送来了１２台计算机的帐单，但我们只订了１０台。

Let me check a moment,please.Yes,I'm very sorry.There's clearly¹³ been a mistake¹⁴.

让我查一下。对不起，出错了。

What should I do?

我该怎么办？

Please return¹⁵ the report,and we'll send you a new one.The total¹⁶ amount¹⁷ will now be $1000 instead¹⁸ of $1200.

请送还报单，我们将寄来新的。费用是１０００美金而不是１２００美金。

Could I speak to your manager,please?

我能和你们的经理讲话吗？

That's Mr.Li.,I'm afraid he's out at the moment.Could anyone¹⁹ else help?

找李先生？他不在。其他人行吗？

I'm afraid not.He asked me to ring him about the exhibition²⁰.

恐怕不行。他叫我打电话谈展览的事。

Well,he should be back very soon.

他应该很快回来。

Have you any idea when?

你知道什么时候吗？

Let me see.He's supposed²¹ to be back by three thirty and it's already²² twenty past three.

让我想想，应该是三点半，但现在三点二十了。

Would²³ you like to ring back in,say,fifteen minutes?Or,better still,I'll ask him to give you a call.

你能十五分钟后打回来吗？或者我叫他打回给你更好。

Thanks.That would probably²⁴ be better.There's no great urgency²⁵.I'm on seven-eight-double two-five-zero-one.

谢谢，那更好了。不急，我的号码是7822501。

That's seven-eight-two-five-o-one.

7822501。

That's right.I'll be in my office all afternoon until²⁶ 7:00.

对，7点前我在办公室。

Good,I'll ask him to give you a ring.

好，我会叫他打给你的。

Good morning.Snow Trading²⁷ Company.How can I help you?

早上好，小雪商贸公司。有什么能帮忙的吗？

This is Shell²⁸ Limited²⁹.

这里是壳牌有限公司。

How do you spell your company name,sir?

怎样拼你公司的名称，先生？

S-h-e-l-l.I want to ask about an order¹¹,which we made³⁰.

s-h-e-l-l。我想询问我们定单的事情。

This was³¹ over three weeks ago,and we haven't received anything at all yet³².

它在三星期前发出了，但我们还什么都没收到。

I'm sorry,sir.When did³³ you send in your order?

对不起，您什么时候寄出的？

October 11th.

10月11号。

What was the order for?

订购的内容是什么？

Three computers.

三台电脑。

Didn't you receive⁴ any acknowledgement from us?

您收到我们的确认信吗？

Yes,we got³⁴ a letter but the computers haven't arrived.

是的，但计算机没到。

1 could   

v.能，可能(can的过去式)；aux.v.(can的过去式)能；可以

参考例句：

• Could I open the window?我可以打开窗子吗？
• I could wait ten minutes.我可以等十分钟。

2 someone   

pron.某人，有人

参考例句：

• I can hear someone knocking.我听到有人敲门。
• Someone wants to see her.有人找她。

3 sales   

adj.销售的，推销的n.销售（额）；卖( sale的名词复数 )；销售额；销路；贱卖

参考例句：

• A good advertising campaign will increase our sales. 良好的广告宣传活动会增加我们的销售量。
• Our agent in New York deals with all US sales. 我们在纽约的代理商经办在整个美国的销售。

4 receive   

v.接收；收到；得到

参考例句：

• He went to the door to receive his visitors.他到门口去迎接客人。
• I like to receive presents on my birthday.我喜欢在生日那天收到生日礼物。

5 received   

adj.被一般承认的，被认为标准的v.收到( receive的过去式和过去分词 )；接到；接纳；接待

参考例句：

• He received a knighthood in the New Year's Honours list. 他是新年受勋者之一，荣获爵士称号。
• The received wisdom is that they cannot win. 大家一致认为他们不会赢。

6 report   

n.报告，汇报；传说，传阅；v.报告，报到

参考例句：

• We're going to listen to a report this afternoon.今天下午我们要去听报告。
• I shall report to you.我将向你汇报。

7 error   

n.错误，谬误，差错

参考例句：

• The error was due to carelessness pure and simple.这个差错完全是由于粗心造成的。
• Even the wise are not always free from error.智者千虑，必有一失。

8 company   

n.公司

参考例句：

• Is this your company?这是你的公司吗？
• Which company was that?那是哪家公司？

9 nearby   

adj.附近的；adv.在附近；prep.在...附近

参考例句：

• There is a supermarket nearby.附近有一家超市。
• We went fishing in the river nearby.我们去附近的河里钓鱼。

10 bill   

(Bill)比尔(男名)；n.帐单，钞票，票据，清单；议案，法案；广告；鸟嘴，喙；vt.开帐单，用海报宣传，把...列成表

参考例句：

• Bill is both a good swimmer and a good cook.比尔不仅是个游泳好手，而且是个烹调能手。
• It will save trouble if you pay the bill now.如果你现在付账就没事了。

11 order   

n.订单；命令；n.顺序，整齐；勋章；阶级，决议；vt.命令； 调整；定购

参考例句：

• His desk is always in order.他的书桌上总是整整齐齐的。
• You pay for it at the time you order it.订购时就得付款。

12 ordered   

adj. 有序的，整齐的 动词order的过去式和过去分词形式

参考例句：

• The troops were ordered back to barracks . 士兵们被命令返回营房。
• I've ordered some flowers from the florist's. 我向花店订购了一些花。

13 clearly   

adj.清楚的；adv. 清楚地

参考例句：

• I remember it quite clearly.这事我记得很清楚。
• We clearly need to think again.我们显然需要重新考虑。

14 mistake   

n.错误，误会；v.犯错，误认

参考例句：

• Don't make the same mistake again.不要再犯同样的错。
• I made a mistake but you should give me a chance.我犯了一次错误，但你应该给我一次机会。

15 return   

vi.返回，回来；送还；回复，恢复；vt.归还，送还；n.返回，归来；偿还，归还；回复

参考例句：

• I'll return at 10 this evening.我今晚十点回来。
• I often return in dreams to my hometown.我常常在梦中回到我的故乡。

16 total   

n.总数；合计；adj.总的；全部的；整个的

参考例句：

• Please figure out the total cost.请算出总费用。
• His total score was one hundred and fifty five.他的总分是一百五十五分。

17 amount   

n.数量，总额；v.总计，等于

参考例句：

• What is the amount of this?这总共是多少？
• You'll have any amount of time after your exam.考试过后，你们会有很多的时间。

18 instead   

adv.代替；顶替

参考例句：

• She decided to leave here on Sunday instead of Monday.她决定星期日而不是星期一离开这里。
• Will you go to the party instead of me?你替我赴宴好吗？

19 anyone   

pron.(=everybody)任何人

参考例句：

• Anyone who wants to can join.愿意的都可以参加。
• Have you got anyone to speak for you?你找到人代表你们发言了吗？

20 exhibition   

n.展览；展览会

参考例句：

• They went to an exhibition of modern art yesterday.昨天，他们参观了现代美术展览。
• The exhibition will open tomorrow.展览会明天开幕。

21 supposed   

adj.（按规定、法律、协议等）（不）应当；假定的；（只用于否定句）不准；（对某人所说的话表示气愤或不大理解）那是什么意思v.料想( suppose的过去式和过去分词)；意味着；[用于被动语态]认为应该；[用于祈使句]让

参考例句：

• Journalists are supposed to be politically neutral. 新闻工作者在政治上应持中立态度。
• I was supposed to be writing a letter but I'm afraid I got sidetracked . 我本来应该在写信，但后来恐怕是分心干别的去了。

22 already   

adv.已经

参考例句：

• We have eaten already.我们已经吃过了。
• I've been there already,so I don't want to go again.我早已去过那里了，所以我不想再去了。

23 would   

aux.will的过去式；愿，要；常常；大概；将要，会

参考例句：

• Why would you say that?为什么你会这么说？
• Would you please help me?你能帮帮我吗？

24 probably   

adv.大概，或许，很可能

参考例句：

• Next year I shall probably be looking for a job. 明年我很可能找份工作。
• We're going on holiday soon,probably next month.我们很快要去度假了，可能是下个月。

25 urgency   

n.紧急，迫切

参考例句：

• In case of urgency,call the police.一旦发生紧急情况，打电话给警察。
• This is a matter of great urgency.这是一件十分紧急的事情。

26 until   

prep.直到...为止；conj.直到...时才...

参考例句：

• He arrived home until midnight.他直到半夜才到家。
• She didn't sleep until midnight.她直到半夜才睡。

27 trading   

n.贸易；买卖；交易；股票交易adj.贸易的，交易的v.交易，经商( trade的现在分词 )；交换；经营…交易，做…的买卖

参考例句：

• trading in foreign currencies 买卖外汇
• Cash income is calculated by subtracting total trading income from total receipts. 现金收入是从总收入中减去总贸易收入来计算的。 来自《简明英汉词典》

28 shell   

n.贝壳，壳，外形；v.去壳，脱落；n.[计算机] DOS命令:安装备用的COMMAND.COM文件，并改变环境尺寸

参考例句：

• Please shell some peanuts for the cake.请为做点心剥点胡花生。
• This kind of beetles have hard shell.这类甲虫有坚硬的外壳。

29 limited   

adj.有限制的，有限的，少的；n.高级快车

参考例句：

• He limited each person to one cup of tea.他限制每人只喝一杯茶。
• Since time is limited,I'll have to stop here.由于时间关系，就谈到这里吧。

30 made   

v.make的过去式和过去分词

参考例句：

• They were not made in china.它们不是中国制造的。
• The monkey made a long arm for the peach.猴子伸臂去摘桃子。

31 was   

v.(is,am的过去式)是，在

参考例句：

• He said he was right.他说他是正确的。
• He was cold and hungry.他又冷又饿。

32 yet   

adv.还，仍然，即刻；conj.尽管，然而

参考例句：

• I am not ready yet.我还没有准备好。
• Beautiful as she is,she didn't find a boyfriend yet.尽管她很漂亮，但还没找到男朋友呢。

33 did   

v.动词do的过去式

参考例句：

• How many goals did you score in the last game?上一场比赛你们进了几个球？
• Why did you choose basketball in the first place?你为何首先选择篮球呢？

34 got   

v.(get的过去式)得到，猜到，明白

参考例句：

• I just got some bad news.我刚得到一些坏消息。
• I have got far too much work to do.我要做的事太多了。