实用商务英语会话 场景109:处理顾客抱怨

Is something wrong, sir?

先生，有什么问题吗？

I'll check your order with the chef¹.

我会和主厨核对您点的菜的。

We're very sorry for the delay². Please enjoy your lunch.

抱歉耽搁了，请享用您的午餐。

I'm very sorry. I'll bring you another one.

非常抱歉。我会给您另送一份来的。

I'll return your soup to the chef.

我会把您点的汤退给主厨的。

I'll bring it to you at once.

马上给您拿来。

I hope you enjoy it this time.

希望这次您能喜欢。

There will be no charge for this. It's on the house.

这不用付费，由本店请客。

Here we have some drinks for you to enjoy. K is free of charge to show our apology.

我这儿有些喝的供您享用。是免费的，以表达我们的歉意。

We'll surely³ improve the service here.

我们一定会改善这里的服务的。

I'm the head waiter and I'd like to apologize for our carelessness⁴.

我是领班，我为我们的粗心道歉。

We're very sorry to have caused you this trouble.

很抱歉给您带来这种麻烦。

Dealing⁵ with Complaining

处理顾客抱怨

Is something wrong,sir?

有什么问题吗，先生？

Yes,it's my steak.

是的，我的牛排有问题。

What's wrong with it,sir?

牛排有什么问题，先生？

It's too raw.And one of mine is well-done,but

this one is almost medium.

它太生了。而且我的牛排有一块是切好的，一块几乎是中号的。

I'm sorry you are not enjoying it,sir.I'll

turn it into kitchen and bring you one that's well-cut.

抱歉您没有吃好，先生。我把它退给厨房给换一块切好的。

How was your steak this time,sir?

这次的牛排怎么样，先生？

Very good.It is done just right this

time.Thank you.

很好。做得刚刚好。谢谢你。

I'm glad you enjoy it.I'll tell this to the

chef.Would you like some more beer?

很高兴您喜欢。我会告诉厨师的。您还想再要点啤酒吗？

Yes,please give me another crowlsbird.

好的，请再给我来一杯啤酒

Shall I bring you some dessert?

您要甜点吗？

No,thank you. I've had enough.

不了，谢谢。我吃饱了。

How about some coffee or tea, then?

那么来点咖啡或者茶怎么样？

[03:11.47]Yes,I'll have a cup of coffee.

好的，我要一杯咖啡。

1 chef   

n.炊事员，厨师

参考例句：

• He started work as a trainee chef.他开始了见习厨师的工作。
• No one can become a chef without practical experience.没有实际工作经验，谁也当不了厨师长。

2 delay   

v./ n.拖延，延误，延迟，延期；耽搁

参考例句：

• The strike caused a great delay in the delivery of the mail.这次罢工严重地延误了邮件的投递。
• I couldn't judge whether the delay was good or bad.我不能断定这样延迟是好还是坏。

3 surely   

adv.确实地，无疑地；必定地，一定地

参考例句：

• It'should surely be possible for them to reach an agreement.想必他们可以达成协议。
• Surely we'll profit from your work.我们肯定会从你的工作中得到益处。

4 carelessness   

n.粗心；漫不经心

参考例句：

• You should make an apology to her for your carelessness.你应该为你的粗心大意向她赔礼道歉。
• I have been punished for my carelessness.我因粗心而被处罚。

5 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。