外贸服装口语 第53期:处理客户的抱怨之实用句型

 处理客户的抱怨 Handling the Customer's ComplaintsS: Salesclerk 售货职员 C: Customer 顾客实用句型 Practical Key SentencesS1: What's the problem?

你有什么问题？

S2: Do you have receipt?

你有收据吗？

S3: What seems to be the trouble?

大概是怎么回事？

S4: I must ask my boss first.

我要先问老板。

S5: There's no need to get aggressive, sir.

先生，没必要发这么大的火。

S6: We don't cheat customers.

我们从不欺骗顾客。

S7: We'll soon give you a satisfactory reply.

我们会很快给你一个满意的答复。

S8: All right, we'll see to it.

好的，我们会处理的。

S9: I can give you something, if you like.

如果你愿意，我可以给您的。

S10: Sorry, I made a mistake. This order list is not yours.

对不起，我弄错了，这份订单不是您的。

S11: I guarantee that the same mistake won't happen again.

我保证不会出现同样的错误。

S12: Business is a matter of give and take.

生意本来就是互谅互让。

S13: Please accept our sincere apologies.

请接受我们最真诚的道歉。

S14: A breach¹ of contracts will cost us an enormous sum of money.

违约将会使我们损失一大笔钱。

C1: The color is gone.

褪色了。

C2: The quality is inferior.

质量太次了。

C3: The sweater is out of shape.

羊毛衫变形了。

C4: The buttons have come off.

纽扣脱落了。

C5: There is a hole here on the collar.

领口这里有个洞。

C6: We are not quite satisfied with the shipment.

我们对该批货物不太满意。

C7: You are not up to the agreed specifications² and quality.

你们没有达到商品的规格和品质。

C8: If it doesn't arrive by the tenth of June, we'll have to cancel the order.

如果6月10日前还不到，我们就要取消订单。

C9: We disputed the quality of the underwear supplied by you.

我们对你们提供的内衣质量提出异议。

C10: We cannot accept the articles as they are not equal to samples.

我们不能接受这批货物，因为它们不如样品。

1 breach   

n.违反，不履行；破裂；vt.冲破，攻破

参考例句：

• We won't have any breach of discipline.我们不允许任何破坏纪律的现象。
• He was sued for breach of contract.他因不履行合同而被起诉。

2 specifications   

n.规格；载明；详述；（产品等的）说明书；说明书( specification的名词复数 )；详细的计划书；载明；详述

参考例句：

• Our work must answer the specifications laid down. 我们的工作应符合所定的规范。 来自《简明英汉词典》
• This sketch does not conform with the specifications. 图文不符。 来自《现代汉英综合大词典》