美国文化脱口秀 第169期:海淘商品退换货

 网上购物却遇到问题？想退想换？今天的课程就要教你如何与客服沟通以解决购物时遇到的问题！

网上购物本节课的重点词汇:

1. customer support rep 客服代表2. Hi, I’m calling about a dress I ordered recently. I never received it. 你好，我最近订了一件裙子，但一直没收到。

3. tracking¹ number 运货号4. the status of the package 快件状态5. delivered 已送达6. nothing ever came 什么都没等到7. I could give you a refund² or send the package again. 您想退款还是让我再发一次货？

8. Returns and Refunds 退换条款

1 tracking   

n. 按学生能力分组 动词track的现在分词形式

参考例句：

• He got after his sister for tracking mud into the house. 他责备妹妹脚下踩着泥走进屋里。
• All citizens should help the police in tracking the criminals down. 所有市民都应该帮助警察追捕罪犯。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。